IMMEDIATE HIRING- Desktop Engineer IT Support

ITCAN PTE. LIMITED; Singapore; Hybrid; SGD 36,000 - 60,000; Full time

Job summary

ITCAN PTE. LIMITED in Singapore is seeking a Desktop Support Engineer to provide onsite and remote IT support across multiple locations. The role includes imaging devices, resolving hardware and software issues, and ensuring SLAs are met.

You will participate in rotational shifts, assist in asset management, and maintain accurate incident records within the ticketing system while adhering to IT policies and security standards.

Qualifications

• Minimum ITE or Diploma in IT or related discipline.
• At least 1 year in desktop support or IT helpdesk.
• Hands-on experience with Windows and Office 365 support.

Responsibilities

• Provide onsite and remote desktop support to end users.
• Troubleshoot and resolve incidents within SLA timelines.
• Escalate unresolved issues to resolver groups or vendors.
• Image and re-image desktops and laptops.
• Support device deployment, replacement and refresh cycles.
• Conduct asset inventory verification and asset management.
• Maintain accurate incident & service requests in the ticketing system.
• Create, update and maintain technical documentation.
• Ensure compliance with IT policies and security standards.
• Support users across multiple sites and locations.
• Participate in standby shifts and extended coverage.

Skills

Desktop support

Windows OS

Office 365

Troubleshooting

Education

ITE or Diploma in IT

Tools

Ticketing system

Job description

Job Description & Requirements

Primary Purpose The Desktop Support Engineer serves as the first point of contact for end users requiring IT assistance. The role is responsible for providing timely and effective desktop support services, resolving hardware/software issues, and ensuring compliance with IT operational standards and service level agreements (SLAs). The engineer will support daily IT operations across multiple locations and participate in rotational shift coverage to support business operational requirements.

Key Responsibilities

• Provide onsite and remote desktop support services to end users
• Receive, prioritize, troubleshoot, document, and resolve end-user incidents and service requests within agreed SLA timelines
• Escalate unresolved incidents to appropriate resolver groups or third-party vendors where necessary
• Perform desktop/laptop imaging and re-imaging activities
• Support device deployment, replacement, and technology refresh exercises
• Conduct asset inventory verification and asset management activities
• Update and maintain accurate incident and service request records within the ticketing system
• Create, update, and maintain work instructions, operational procedures, and technical documentation
• Ensure compliance with IT policies, security standards, and operational procedures
• Provide support for Microsoft Windows and Microsoft Office 365 related issues
• Support users across different customer sites and locations as required
• Participate in operational standby, shift rotations, and extended support coverage when required

Requirements

Education & Experience

• Minimum ITE or Diploma qualification in Information Technology, Computer Engineering, or related discipline
• Minimum 1 year of experience in desktop support or IT helpdesk environment
• Minimum 1 year of hands-on experience supporting: