IKEA Alexandra : Part-Time Sales Associates

Ikano Pte Ltd; Singapore; On-site; SGD 22,000 - 36,000; Full time

Benefits offered by this job

Training provided

Job summary

Ikano Pte Ltd is hiring for a frontline retail role focused on delivering excellent customer service in a fast-paced home furnishings environment in Singapore. You will stay informed about products, promotions, and store services to help customers make informed choices and enhance their Life at Home experience.

You will engage customers on why and how products meet their needs, maintain clean displays, and support sales through attentive service and efficient operation during retail hours,

Qualifications

• Interest in home furnishing and daily life at home.
• Experience in fast-paced customer service environment.
• Strong customer service mindset and problem solving.
• Ability to handle customer inquiries.
• Good attention to detail and time management.
• Able to stand for long hours during retail hours.
• Able to work shifts, weekends and public holidays.
• Good sales experience and understanding of customer needs.
• Strong knowledge of MS Office and computer skills.
• Able to commit to 3 months for the role.
• Training will be provided.

Responsibilities

• Understand how to use IKEA sales and communication channels for different customers.
• Keep updated on home furnishing products, services and promotions to help customers.
• Approach and listen to customers to provide in-depth product knowledge.
• Understand customer Life at Home needs and share with team.
• Ensure store area is clean, tidy, stocked, labeled and displayed for easy shopping.
• Actively steer top selling and prioritized products to maximize sales.
• Respond quickly to commercial opportunities, product availability changes, and customer feedback.
• Analyze activity performance to improve future planning.
• Tidy store and collect loose hand articles for return to display areas.

Skills

Customer service

Problem solving

Sales

MS Office

Computer literacy

Time management

Attention to detail

Shift work

Weekend work

Public holidays

Standing long hours

Tools

MS Office

Job description

Company Description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

Job Description

About the job

• You understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet;
• You continuously keep yourself updated on the home furnishing products and in-store services and promotions to help customers make informed choices.
• Approach and listen to the customers at all time; in order to provide in-depth product knowledge.
• Understands the needs of the customer's Life at Home and shares this knowledge with the customer and co-workers.
• Ensuring high level of customers' satisfaction by assessing customers' needs, providing information and assistance when required.
• You ensure the respective home furnishing business area are clean, tidy, items are on displayed, priced and fully stocked to provide an easy shopping experience for the customers.
• Actively steering top selling and prioritized products to maximize sales.
• Act and response quickly on commercial opportunities; changing availability of products (overstock and out of stock) and customer feedback.
• Analyse your activity performance: identify successful activities, solutions and ideas, and use this information to improve your planning of future activities.
• You tidy up the store to ensure all loose hand articles are collected and returned to the respective home furnishing business.

Your profile

• You have an interest in home furnishing and people's everyday life at home.
• Experience of working in a fast-paced environment, customer-focused and service industry.
• Strong understanding of what excellent customer service looks like and good problems solving skills.
• Ability to handle customer enquiries.
• Good attention to details and have the ability to prioritise and organise work in order to make the most efficient use of time available.
• Able to perform manual tasks and/or must be able to stand for long hours duringretail hours
• You are able to commit to working on shift work, weekends and public holidays
• Good Sales experience and able to actively sell through understanding of customer's needs.
• Strong knowledge in Microsoft Office. Crucial to have good computer knowledge.
• Able to commit 3months for the role.
• Training will be provided.