IKEA Alexandra : Part-Time Sales Associates

Ikano Retail; Singapore; On-site; SGD 20,000 - 27,000; Full time

Job summary

IKEA Singapore seeks a customer-focused retail associate to engage customers, promote products and services, and maintain a welcoming shop floor. You will learn current promotions, assist with inquiries, and actively contribute to sales through understanding customer needs.

You will work in shifts, including weekends and public holidays, standing for long periods while delivering high levels of service in a fast-paced environment.

Qualifications

• Experience in a fast-paced customer service environment.
• Strong understanding of excellent customer service and problem solving.
• Able to handle customer inquiries and prioritize tasks.
• Willingness to work shifts, weekends and public holidays.
• Able to stand for long hours during retail hours.

Responsibilities

• Assist customers across IKEA sales channels with product information and promotions.
• Keep informed on home furnishing products and in-store services.
• Listen to customers and provide in-depth product knowledge.
• Ensure home furnishing area is clean, stocked and visually appealing.
• Engage customers to identify needs and drive sales.
• Respond quickly to commercial opportunities and inventory changes.
• Analyse activity to improve future planning.
• Tidy store and return loose items to proper locations.

Skills

Customer service

Sales experience

Problem solving

Communication

Microsoft Office

Time management

Stand long hours

Shift work

Tools

Microsoft Office

Job description

Company Description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

Job Description

About the job

• You understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet;
• You continuously keep yourself updated on the home furnishing products and in-store services and promotions to help customers make informed choices.
• Approach and listen to the customers at all time; in order to provide in-depth product knowledge.
• Understands the needs of the customer's Life at Home and shares this knowledge with the customer and co-workers.
• Ensuring high level of customers' satisfaction by assessing customers' needs, providing information and assistance when required.
• You ensure the respective home furnishing business area are clean, tidy, items are on displayed, priced and fully stocked to provide an easy shopping experience for the customers.
• Actively steering top selling and prioritized products to maximize sales.
• Act and response quickly on commercial opportunities; changing availability of products (overstock and out of stock) and customer feedback.
• Analyse your activity performance: identify successful activities, solutions and ideas, and use this information to improve your planning of future activities.
• You tidy up the store to ensure all loose hand articles are collected and returned to the respective home furnishing business.

Qualifications

Your profile

• You have an interest in home furnishing and people's everyday life at home.
• Experience of working in a fast-paced environment, customer-focused and service industry.
• Strong understanding of what excellent customer service looks like and good problems solving skills.
• Ability to handle customer enquiries.
• Good attention to details and have the ability to prioritise and organise work in order to make the most efficient use of time available.
• Able to perform manual tasks and/or must be able to stand for long hours duringretail hours
• You are able to commit to working on shift work, weekends and public holidays
• Good Sales experience and able to actively sell through understanding of customer's needs.
• Strong knowledge in Microsoft Office. Crucial to have good computer knowledge.
• Able to commit 3months for the role.
• Training will be provided.