IKEA Sales Support Specialist

Ikano Retail; Singapore; On-site; MXN 300,000 - 420,000; Full time

Job summary

Ikano Retail in Mexico City seeks a proactive professional to manage retail range planning and assortment alignment across selling units. You will work with Sales Leaders to ensure timely inclusions of new items and coordinated forecast updates, while safeguarding product availability and smooth transitions for changes in the assortment.

The role emphasizes collaboration, attention to detail, and ability to adapt to market needs, supporting a sustainable, customer-focused retail approach.

Qualifications

• Ability to prioritize and organize individual work duties to maximize time efficiency.
• Flexible approach to daily tasks and adapt to unpredictable situations.
• Strong personal discipline and commitment to delivering to expectations.
• Confident in approaching and talking to people with a friendly manner.
• Ability to learn quickly and ask questions to clarify understanding.
• Capable of working independently and as part of a team.

Responsibilities

• Administer the range for each selling unit per country range strategy and Sales Leaders' decisions.
• Align offered range with selling unit plans and initiate corrections with Sales Leaders if needed.
• Support Sales Leaders with forecast alignment and highlight discrepancies between tactical and country forecasts.
• Safeguard availability by monitoring replenishment parameters for NEWS products.
• Assist with establishing new selling units and set up in the PCM system.
• Provide range change planning information to Sales Leaders and units to support smooth implementation.
• Support range change execution in retail units and initiate discontinued items processes.
• Monitor deviations in discontinued items and coordinate actions within the Commercial Team.
• Contribute to range selection by providing a frame based on selling units’ capacity with input from related specialists.
• Live IKEA values, fostering a diverse, sustainable culture and a positive impact on people and the environment.

Skills

Prioritization

Time management

Adaptability

Attention to detail

Communication

Team player

Job description

Company Description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

Job Description

• Administer the range for each selling unit in accordance with the country range strategyand the Sales Leaders decision.
• Align the offered range in each selling unit with the agreed range and initiating correctiveactions in co-operation with the Sales Leaders if necessary.
• Support the Sales Leaders with forecast alignment by highlighting discrepancies betweentactical and country/selling unit forecasts and follow-up on the changes.
• Safeguard availability through monitoring replenishment parameters for new products(NEWS)
• Work closely with PR&C Specialist to ensure the regulated NEWS products could sales starton time in the selling units.
• Support the establishment of new selling units with the set up in the PCM (Product ChangeManagement) system.
• Provide range change planning information to the Sales Leaders and selling units in orderto support a smooth range change planning process.
• Support range change implementation in the retail units by assisting the Sales Leaders inthe creation of initial forecasts on news and kick start the discontinued process inpreparation for discontinued split to selling units.
• Highlight and work closely with Sales Leaders on unexpected deviations of discontinueditems to the selling units while taking into consideration all commercial implications andmonitor the range change process and initiate necessary actions within the CommercialTeam.
• Support the Sales Leaders in the range selection by providing a range frame based on the selling units’ capacity and with input from the Retail Flow and Capacity Specialist and according to global range dimensioning rules.
• Live the IKEA values and nurture a strong and living IKEA culture that values the diversity of customers and co-workers and inspires extraordinary achievements in the department. Through your everyday work, you contribute to a people and planet positive business, social connection and environmental impact.

Qualifications

• I am able to prioritize and organize individual work duties, to make the most efficient use of the time available.
• I have a flexible approach to my daily tasks and can adapt to unpredictable situations when they arise. I am open to new ideas and changes in ways of working.
• I have good personal discipline and am committed to delivering according to expectations. I have good attention to detail in order to secure accuracy in all that I do.
• I am confident in approaching and talking to people and demonstrate a friendly manner when approached by colleagues.
• I am able to learn new things quickly and can apply in my daily work. When something is unclear, I ask questions in order to clarify my understanding.
• I capable of working independently and contribute as part of a team. I share my knowledge with others to help them grow and develop.

Additional Information

Please apply by October 30th, 2026