ID Administrator

ALPHAEUS PTE. LTD.; Singapore; On-site; SGD 28,000 - 47,000; Full time

Job summary

ALPHAEUS PTE. LTD. seeks an IT Access Management assistant to manage user accounts across operating systems and applications on-site in our healthcare environment.

You will create, delete, reset and suspend accounts according to approved requests and respond to user inquiries by phone and email. You will perform account labelling and revalidation, conduct privileged-access reviews, and escalate issues to support teams as needed.

Qualifications

• NITEC qualification in any discipline is required.
• Basic knowledge of Active Directory or IAM.
• Understanding of IT security and access-control principles.
• Good troubleshooting and customer-service skills.

Responsibilities

• Create, delete, reset and suspend user accounts across systems per approved requests.
• Respond to users’ enquiries via phone and email.
• Labelling accounts, revalidating IDs and remediating deviations timely.
• Perform privileged-access authorisation reviews and address deviations.
• Escalate issues to relevant support teams when needed.
• Maintain accurate records and minimise errors and client complaints.
• Comply with workplace security policies at the customer's site.
• Perform other duties as assigned by the line manager.

Skills

Troubleshooting

Communication

Customer service

Detail-oriented

Education

NITEC qualification

Tools

Active Directory

Identity and Access Management (IAM)

Job description

Roles & Responsibilities

• Create, delete, reset and suspend user accounts across operating systems and applications based on approved requests.
• Issue PIN mailers and respond to users’ enquiries via phone and email.
• Perform account labelling, user ID revalidation and timely remediation of identified deviations.
• Conduct privileged-access authorisation reviews and remediate any deviations promptly.
• Escalate issues to the appropriate support teams when required.
• Maintain accurate records and consistently deliver quality work to minimise errors, rework and client complaints.
• Comply with all workplace security policies and procedures at the customer’s premises.
• Perform other duties assigned by the line manager and remain contactable during the required working hours.

Requirements

• Minimum NITEC qualification in any discipline.
• Basic knowledge of Active Directory or Identity and Access Management (IAM).
• Basic understanding of IT security and access-control principles.
• Good troubleshooting, communication and customer-service skills.
• Detail-oriented and able to handle user-access information securely.
• Comfortable working onsite in a healthcare environment.