ICT Infrastructure Engineer – Endpoints

MHA - Internal Security Department (ISD); Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

The MHA - Internal Security Department (ISD) in Singapore is looking for a dedicated professional to enhance internal security through technology and endpoint management. As part of a team working on a Digital Transformation Programme, you will focus on technical designs while ensuring compliance and operational efficiency.

This role involves collaboration with infrastructure teams, leading service providers, and ensuring excellent end-user experiences. Required qualifications include strong knowledge of operating systems, endpoint tools such as Microsoft Intune, and experience in troubleshooting and vendor management.

Qualifications

• Knowledge and experience of operating systems and their updates, networking fundamentals, and service automation.
• Able to lead troubleshooting during incidents with a pro-active and analytical approach.
• Strong interpersonal skills and ability to multi-task.

Responsibilities

• Work with infrastructure architects to rationalise the technical design.
• Translate technical design into specifications and manage endpoint services.
• Engage with stakeholders on pain points and future requirements.

Skills

Knowledge of end-user computing technologies

Software packing tools and deployment

Endpoint monitoring

Windows 10 OS knowledge

Endpoint troubleshooting tools

Vendor management experience

Analytical thinking

Customer orientation

Education

Certification in Windows 10 or endpoint

Certification in ITIL foundation

Certification in BigFix or SCCM

Certification in Enterprise Administration Expert

MS365 Fundamentals

Tools

Microsoft Intune

System Center Configuration Manager

BigFix

Job description

What the Role Is

ISD confronts and addresses threats to Singapore’s internal security and stability. For over 70 years, ISD and its predecessor organisations have played a central role in countering threats such as those posed by foreign subversive elements, spies, racial and religious extremists, and terrorists. A fulfilling and rewarding career awaits those who want to join in ISD’s critical mission of keeping Singapore safe, secure and sovereign for all Singaporeans. We are working on a Digital Transformation Programme to transform how endpoint support is provided to officers through re‑engineering work processes and automation. If you are a person passionate about technology, providing excellent customer service support and looking for opportunities to work with a team of IT professionals, we welcome you to join us. You will be part of a dynamic team responsible for the design, implementation, operations and support of our enterprise endpoints management solutions. You are expected to have strong infrastructure and endpoint background. You will be closely working with peers from other teams like network and security to ensure a holistic view during the design and implementation to achieve the best experience for the end‑users in terms of network performance, usability, accessibility, and security.

What you will be working on

• Work with infrastructure architects to rationalise the technical design and ensure the solution works well with infrastructure, policies, standards and security requirements
• Translate the technical solution/design into technical specifications and functional requirements.
• Lead outsourced service providers and product principals to manage the delivery, operations as well as tech refresh on the technology solutions for endpoint services: Endpoint Protection; Network Access Control; Windows Operating Systems – Microsoft Office, M365 – System Center Configuration Manager – System Center Operations Manager – Microsoft Intune – BigFix
• Ensure the operations process and controls are clearly documented and operationalised
• Explore new solutions and technologies, integrate learning and recommendations for operational efficiency and continual improvement of the infrastructure for better user experience, including endpoint‑related incidents
• Oversee endpoint systems management tools to ensure full control over various endpoints to ensure compliance
• Engage and update stakeholders (management and users) on pain‑points and requirements for forward planning
• Responsible to embody a learning culture, guide, and train peers to improve as a team

What we are looking for

• Knowledge and experience of end‑user computing technologies that includes operating systems and their updates, Group Policy Object (GPO) formulation, networking fundamentals (DHCP, DNS, VLAN, and firewall), and service automation
• Knowledge of software packing tools like PowerShell scripting, deployment and management like BigFix, Microsoft SCCM, and Microsoft Intune, as well as endpoint protection tools like anti‑virus, firewall policies, network access control, data loss protection (DLP), endpoint detection and response (EDR), and policy enforcement technologies like Symantec Endpoint Protection
• Knowledge in endpoint monitoring like BigFix, SCOM and SCCM
• Knowledge of the latest Windows 10 operating system (OS) with experience in OS upgrades
• Experienced and familiar with endpoint troubleshooting tools such as Process Monitor, Process Dump, etc.
• Proven track record and experience in vendor management and working with product principals and partners
• Able to lead and provide directions for troubleshooting during incidents
• Pro‑active, dynamic with good analytical thinking, and willing to evaluate rationales
• Able to coordinate, organise, prioritise and multi‑task
• Strong interpersonal skills, customer orientation, team interaction/effectiveness, and decision‑making skills
• Only Singaporeans need apply

Preferred Certification / Skills

• Certification in Windows 10 or endpoint
• Certification in ITIL foundation
• Certification in BigFix or SCCM
• Certification in Enterprise Administration Expert
• MS365 Fundamentals

About MHA – Internal Security Department (ISD)

The Internal Security Department (ISD) confronts and addresses threats to Singapore’s internal security and stability. For over 75 years, ISD and its predecessor organisations have played a central role in countering threats such as those posed by foreign subversive elements, spies, racial and religious extremists, and terrorists. At the heart of our work are the collection of intelligence that enables us to size up the threats to Singapore’s internal security, and taking the executive actions necessary to overcome those threats. Every day, we collect and analyse intelligence, make impartial assessments, and take decisive action to counter the threats to Singapore’s internal security and stability, and sovereignty.