Solution Engineer

MHA - Internal Security Department (ISD); Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

MHA - Internal Security Department (ISD) is seeking a Solutions Engineer to enhance operational capabilities through digital transformation. This role involves collaborating with IT Security consultants and stakeholders to deliver projects that meet business needs within budget and time constraints.

Candidates should possess effective project management skills, a passion for problem-solving, and the ability to quantitatively assess operational requirements. Professional certifications are an advantage, however, applicants with no experience are also welcome. Singaporeans are encouraged to apply.

Qualifications

• Applicants with no experience may apply.
• Professional certification is an added advantage.
• Proven track records in project management are required.
• Experience with technology would be an added advantage.
• Ability to work independently and as a team player.

Responsibilities

• Deep dive into business processes to identify operational needs.
• Work with industry and users to understand problem domain.
• Engage stakeholders to recommend and justify new initiatives.
• Ensure project execution meets business needs within agreed parameters.
• Identify project risks and recommend mitigating measures.

Skills

Project management experience

Understanding of technology (BPM, Cloud, Data Analytics, AI, RPA)

Communication and writing skills

Problem solving

Education

Professional certification (CITPM, PMI, ITIL, Scrum Master)

Job description

What the role is:

ISD confronts and addresses threats to Singapore’s internal security and stability. For over 75 years, ISD and its predecessor organisations have played a central role in countering threats such as those posed by foreign subversive elements, spies, racial and religious extremists, and terrorists. A fulfilling and rewarding career awaits those who want to join in ISD’s critical mission of keeping Singapore safe, secure and sovereign for all Singaporeans. As a Solutions Engineer, you will be part of the Capabilities Solution Engineering group that provides leading edge technological solution through digital transformation to enhance our users’ operational capabilities. The job requires you to understand the business processes of our stakeholders and recommend new initiatives. You are required to conceptualise, design, procure, implement and deploy the initiatives.

What you will be working on:

You will work in a team with IT Security consultants, Infrastructure Engineers and End Users to ensure the projects are delivered on time, within budget, meet business requirements and comply with IT governance framework. Strong project management experience coupled with managing users’ expectation and vendor management will be an essential skillset for success.

• Deep dive into business processes to uncover and formalise operational needs via digital technologies to deliver cost effective solutions
• Work with the industry and users to understand the problem domain, requirements, and use-cases
• Engage stakeholders to recommend and justify new initiatives, and propose solutions
• Ensure projects are executed based on project plan to meet identified business needs and outcome within the agreed parameters of cost, duration and quality
• Identify potential project risks and the implication to the organisation and to recommend mitigating measure to manage risk

What we are looking for:

• Applicants with no experience may apply
• Professional certification, such CITPM, PMI, ITIL, or Scrum Master, will be an added advantage
• Proven track records in project management in project development cycles using the best practice methodology
• Experience with technology (BPM, Cloud, Data Analytics, AI, RPA, etc) would be an added advantage
• Ability to work independently and as a team player who can communicate and write effectively
• Demonstrate a strong passion in problem solving and solutions engineering
• Only Singaporeans need apply

About MHA - Internal Security Department (ISD)

The Internal Security Department (ISD) confronts and addresses threats to Singapore’s internal security and stability. For over 75 years, ISD and its predecessor organisations have played a central role in countering threats such as those posed by foreign subversive elements, spies, racial and religious extremists, and terrorists. At the heart of our work are the collection of intelligence that enables us to size up the threats to Singapore’s internal security, and taking the executive actions necessary to overcome those threats. Every day, we collect and analyse intelligence, make impartial assessments, and take decisive action to counter the threats to Singapore’s internal security and stability, and sovereignty.