Endpoints Support Specialist

MHA - Internal Security Department (ISD); Singapore; On-site; SGD 33,000 - 61,000; Full time

Job summary

The Endpoint Support Specialist role within the Internal Security Department (ISD) in Singapore focuses on evaluating, procuring, configuring and supporting endpoint devices to ensure operational steadiness for ISD projects.

You will manage image builds, IT deployment, and de-kitting support while staying current with new technology to bolster IT security posture for the organisation.

Qualifications

• Applicants with no experience may apply.
• Great interpersonal and communication skills required.
• Singaporeans only apply.

Responsibilities

• Create, configure, and manage endpoint devices (e.g. PCs, notebooks, printers, scanners, etc.)
• Source, recommend and evaluate latest endpoint devices
• Create and manage standard image builds
• Configure and manage embedded systems
• Interface with users to provide support and strengthen user relations
• Plan and manage deployments
• Perform troubleshooting on issues related to endpoints

Skills

Endpoint management

Procurement evaluation

Image builds

Deployment planning

User support

Troubleshooting

Job description

What the role is:

ISD confronts and addresses threats to Singapore’s internal security and stability. For over 75 years, ISD and its predecessor organisations have played a central role in countering threats such as those posed by foreign subversive elements, spies, racial and religious extremists, and terrorists. A fulfilling and rewarding career awaits those who want to join in ISD’s critical mission of keeping Singapore safe, secure and sovereign for all Singaporeans.The Endpoints Support Specialist is responsible for the evaluation, procurement, configuration, management, and support of endpoint devices (e.g. PCs, notebooks, printers, scanners, etc.) for daily to large scale projects in a timely order to ensure operational steadiness for the organisation.

What you will be working on:

You will manage and evaluate the procurement of endpoint devices, handle and manage image builds, and carry out IT deployment. This includes providing de-kitting cycle support in line with the IT Support’s deployment, technology refresh, and ad hoc requirements to provide support for the organisation’s needs. You will also keep abreast of the new technology products and services in the IT industry for sourcing, evaluation and recommendation to enhance and/or improve IT technology and/or IT security posture for the organisation.

• Create, configure, and manage endpoint devices (e.g. PCs, notebooks, printers, scanners, etc.)
• Source, recommend and evaluate latest endpoint devices
• Create and manage standard image builds
• Configure and manage embedded systems
• Interface with users to provide support and strengthen support and user relations
• Plan and manage deployments
• Perform troubleshooting on issues related to endpoints

What we are looking for:

• Applicants with no experience may apply.
• A great team player with strong interpersonal and communication skills, service-oriented, and able to work independently.
• Only Singaporeans need apply

About MHA - Internal Security Department (ISD)

The Internal Security Department (ISD) confronts and addresses threats to Singapore’s internal security and stability. For over 75 years, ISD and its predecessor organisations have played a central role in countering threats such as those posed by foreign subversive elements, spies, racial and religious extremists, and terrorists.At the heart of our work are the collection of intelligence that enables us to size up the threats to Singapore’s internal security, and taking the executive actions necessary to overcome those threats. Every day, we collect and analyse intelligence, make impartial assessments, and take decisive action to counter the threats to Singapore’s internal security and stability, and sovereignty.