Application Support Engineer

NETS; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

BCS in Singapore is seeking an Application Support Engineer to provide 24x7 operational support, monitor alerts, and manage incidents across FAST, Giro, CTS, PayNow, SGQR, TFR, eGIRO and its critical infrastructure.

You will collaborate with development, infrastructure, and other support teams, perform root cause analysis, participate in deployments, and assist regulators and auditors as needed. Strong troubleshooting and SDLC knowledge are essential in this role.

Qualifications

• Bachelor’s degree in IT, information systems, CS or related field.
• Minimum 5 years hands-on experience with Java, J2EE/JEE, Oracle SQL/PLSQL, Jasper reports, and APIs (RESTful/SOAP).
• Basic Linux/Unix OS knowledge (RHEL) and scripting skills.

Responsibilities

• Manage and resolve application incident tickets end-to-end, from investigation to closure.
• Troubleshoot and diagnose issues to minimise business impact and perform root cause analysis.
• Document solutions, workarounds, and known issues for knowledge sharing.
• Collaborate with development, infrastructure, and other teams to implement fixes.
• Support monitoring, deployments, and environments; provide status updates to leads.

Skills

Java/J2EE

Oracle SQL

APIs REST/SOAP

Unix/Linux

AWS CloudWatch/S3/RDS

Microservices

ServiceNow

SQL databases

Shell scripting

DevSecOps concepts

Education

Bachelor’s degree in Information Technology, Information Systems, Computer Science, or related

Tools

ServiceNow

Unix shell scripting

RedHat Ansible

AWS services (CloudWatch, S3, RDS, EKS)

IBM MQ / IBM Connect Direct

ELK

Apache Ignite / Solace PubSub+

Spring/SpringBoot

API Gateway

Job description

The Technology Division at BCS is responsible for the operations, maintenance, and support of BCS applications such as FAST, Giro, CTS, PayNow, SGQR, TFR, eGIRO and its critical infrastructure, ensuring its operational stability, regulatory compliance, and service reliability.

The IT Operations department is regarded as BCS’s backbone, overseeing the day-to-day operations, maintenance, and support of IT systems and infrastructure that ensure the continuous delivery of BCS applications. This includes the management of data center operations, application monitoring and Level incident management support, ensuring the systems are always available, secure, and compliant.

The Application Support Engineer will provide 24x7 operational support to ensure the stability of environments, monitor alerts, and perform incident and problem management. The incumbent will also participate in application deployments and assist external parties, e.g. addressing regular production related queries and RFIs from MAS, banks, auditors and other BCS users.

Key Responsibilities

• Manage and resolve application incident tickets end-to-end, from initial investigation through to closure
• Troubleshoot, diagnose, and resolve application-related issues in a timely manner to minimise business and customer impact
• Perform root cause analysis and post-incident reviews to identify underlying issues and prevent recurrence
• Document solutions, workarounds, and known issues for knowledge sharing and future reference
• Collaborate closely with development, infrastructure, and other support teams to resolve complex issues and implement long-term fixes
• Support operational activities including day-to-day application monitoring, deployments, and environments support
• Escalate critical or unresolved issues to higher-level support teams and proactively track progress to resolution
• Provide regular status updates and incident reports to technical leads and management
• Ensure support services are delivered in accordance with agreed SLAs, including 24x7 support where required
• Participate in application enhancements, testing, and documentation to improve system stability and supportability
• Assist in addressing production-related queries and requests from internal stakeholders, auditors, banks, and regulators where applicable
• Provide regular and timely updates on work status to team members, users, and customers
• Prepare, maintain, and update project, change, and operational documentation in accordance with established standards
• Support application testing and investigation activities in non-production (testing) environments
• Assist in annual industry testing and regulatory testing activities, including VAPT (Vulnerability Assessment and Penetration Testing), APT (Application Penetration Testing), and APIPT (API Penetration Testing), across test and production environments
• Support application deployments to testing and production environments in accordance with change management procedures
• Perform standby duty (24/7) on rotational basis

Requirements

Education and Experience

• Bachelor’s degree in Information Technology, Information Systems, Computer Science, or a related field
• Minimum 5 years of hands-on experience in Java, J2EE/JEE, Oracle, SQL/ PLSQL, Jasper report, APIs (RESTful and SOAP) and/or XML. Basic understanding of Solaris and/or Linux OS such as RHEL would be required.

Skills and Knowledge

• Good working knowledge on ServiceNow development and configuration tools, including Business Rules, Client Scripts and Update Sets
• Experience managing SQL databases across Production, UAT and SIT environments (e.g., PHPMYAdmin or equivalent tools)
• Good knowledge of Unix shell scripting, RedHat Ansible,
• Experience supporting applications hosted on AWS including services such as CloudWatch, S3, RDS, EKS, CloudFormation, WAF, ECS and API Gateway
• Familiarity with middleware and messaging technologies such as IBM Connect Direct, IBM MQ, Apache Ignite, Solace PubSub+ and ELK
• Good understanding of microservices, containerized environments and DevSecOps practices is an advantage
• Experience in Spring 4.x / 5.x / 6.x and Struts 2.x frameworks, SpringBoot and/or SpringBatch
• Domain knowledge of Financial Clearing and Payment Systems and ISO20022 standard is a plus.
• Good understanding of Software Development Life Cycle (SDLC) and change management processes
• Strong troubleshooting and analytical skills
• Ability to work effectively under pressure in a production support environment
• Good communication skills with both technical and non-technical stakeholders

Professional Certifications

• Site Reliability Engineering (SRE) Certifications