Onsite Support Engineer

DXC Technology Morocco; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

DXC Technology is seeking an experienced End User Support specialist based in Singapore to deliver high-quality IT helpdesk services, supporting Windows OS, Microsoft Office, printers, and related peripherals, while ensuring timely problem resolution, accurate ticketing, and adherence to SLAs within a fast-moving enterprise environment.

You must be fluent in Mandarin Chinese and English, with at least two years of end-user support experience.

Qualifications

• Two years’ experience in end user support.
• Strong knowledge of Microsoft Windows OS and Office suite.
• Professional fluency in Mandarin Chinese and English.

Responsibilities

• Maintains a first class level of customer service ensuring that all customers are responded to and problems are addressed in a timely, efficient and professional manner.
• Install, upgrade, support and troubleshoot Windows OS and applications such as Microsoft Office, Adobe and other authorized desktop applications.
• Perform hardware maintenance and basic repairs for computers, printers, and peripheral equipment.
• Manage desktop lifecycle programs by tracking hardware through Asset Management from delivery through end of life.
• Coordinate with vendors for external support and repair.
• Monitor ticket queue and ensure accurate logging, categorization, prioritization, initial diagnosis, routing and escalation in ticketing tools.
• Meet established Service Level Agreements (SLAs) guidelines.

Skills

End user support

Windows OS

Office suite

Mandarin Chinese

English fluency

Customer focus

Multitasking

Team player

Job description

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com.

Responsibilities:

• Maintains a first class level of customer service ensuring that all customers are responded to and problems are addressed in a timely, efficient and professional manner.
• Install, upgrade, support and troubleshoot Windows Operating System and application such as Microsoft office, Adobe and any other authorized desktop application (including Lab workstations)
• Perform smart hands and eyes for Infrastructure such Servers, Storage, Tape Media, Network & Voice, Cabling etc.
• Install, upgrade, support and troubleshoot for printer, computer hardware, and any other authorized peripheral equipment.
• Performs hardware break fix on computers. Laptops, printers, and other authorized peripheral equipment.
• Performs general preventative maintenance tasks on computers, laptops, printers, and other authorized peripheral equipment.
• Manage desktop lifecycle programs by tracking hardware through Asset Management from delivery through end of life, builds, application installations, user migration and hardware installations
• Maintenance of IT assets and keep proper documentation.
• Coordinate with vendors for external support and repair
• Responsible for actively monitoring ticket queue and all assigned tickets, ensure accurate logging, categorization, prioritization, initial diagnosis, routing, functional escalation, and data integrity of all applicable incidents and requests in ticketing tools
• Meets established Service Level Agreements (SLAs) guidelines

Qualifications:

Professional fluency in Mandarin Chinese and English is required

• At least two years’ experience in end user support
• Very good support knowledge in Microsoft Operation System
• Very good support knowledge in MS Windows OS and Office suite of product
• Basic knowledge in IT Infrastructure (Network topologies, VPN, Server etc.) enough to isolate end user problems.
• Customer focus, with exceptionally good customer service, inter-personal and telephony skills sets.
• Process oriented
• Able to perform in fast moving and demanding environment
• Able to multitask
• Team player who is self-motivated, self-disciplined and initiative

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.