Hybrid IT Support Analyst: Azure & ETRM

MKI IT Solutions (Asia Pacific) Pte. Ltd.; Singapore; Hybrid; SGD 33,000 - 56,000; Full time

Benefits offered by this job

Hybrid working environment

Job summary

MKI IT Solutions (Asia Pacific) Pte. Ltd. in Singapore is seeking a proactive IT Operations Support professional to join our team.

You will provide operation support for the ETRM system and other business applications, respond to incidents, and collaborate with vendors and Azure specialists to ensure smooth operation. The role emphasizes strong analytics, effective communication, and willingness to learn new technologies.

Qualifications

• Diploma or higher in CS/IT from a recognized institution.
• Knowledge of Microsoft Azure and SQL databases is preferred.
• Familiarity with Microsoft 365 technologies (SharePoint, Power BI, Power Automate) is a plus.
• Strong analytical and problem-solving skills with attention to detail.
• Good communication and stakeholder management skills.
• Willingness to learn new technologies and processes.
• No prior experience required.

Responsibilities

• Provide IT operation support mainly for ETRM system and other business applications.
• Respond to incidents and service requests with timely resolution and communication.
• Collaborate with users, ETRM vendors, Azure infrastructure engineers and stakeholders to ensure operation of systems.
• Support projects, system enhancements, and operational initiatives.
• Investigate, troubleshoot, and resolve application, system, and data issues.
• Prepare periodic and ad-hoc reports and operational documentation.
• Participate in IT audits and support audit-related activities.
• Perform Azure SQL Database administration, maintenance, monitoring, and troubleshooting.
• Coordinate with management, end users, and IT vendors to resolve technical issues timely.
• Support continuous improvement by identifying performance and process enhancements.
• Support UAT by coordinating with users and reporting issues identified.
• Maintain and update support documentation and knowledge articles.

Skills

Analytical thinking

Communication skills

Team collaboration

Willingness to learn

Education

Diploma or Bachelor’s degree in CS/IT

Tools

Azure

SQL databases

Power BI

SharePoint

Power Automate

Job description

MKI IT Solutions (Asia Pacific) Pte. Ltd. in Singapore is seeking a proactive IT Operations Support professional to join our team.

You will provide operation support for the ETRM system and other business applications, respond to incidents, and collaborate with vendors and Azure specialists to ensure smooth operation. The role emphasizes strong analytics, effective communication, and willingness to learn new technologies.