AWS Application Support Analyst - Hybrid/Contract, AI Ops

SCIENTEC CONSULTING PTE. LTD.

Singapore

Hybrid

SGD 90,000 - 120,000

Full time

6 days ago

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Job summary

SCIENTEC CONSULTING PTE. LTD. in Singapore seeks an IT Operations professional to manage production and cloud environments, ensuring optimal performance, availability, and reliability across hybrid infrastructure and critical systems.

You will monitor, analyse, and improve operations while coordinating with multiple teams to meet business goals. You will collaborate with application teams, solution architects, security, and vendors to drive continuous improvement, automate using Terraform and

Qualifications

Proven experience in IT Operations, Production/Cloud Ops.
Experience with incident, problem, and change management using ITSM tools like Zendesk or ServiceDesk.
Hands-on cloud experience (AWS/Azure/GCP).
Proficiency in monitoring and automation (Terraform/Ansible).
Strong troubleshooting and communication skills.

Responsibilities

Monitor and analyse production and non-production environments for performance and reliability.
Collaborate with application teams, architects, security, and vendors to drive improvements.
Support AWS environments for AI use cases.
Manage incidents, perform root cause analysis, and ensure SLA compliance.
Develop and maintain runbooks and audit documentation.
Provide status updates and reports to stakeholders.
Implement security controls including privileged access management.
Establish full-stack monitoring using APM and cloud-native tools.
Identify opportunities for automation to reduce downtime.
Support 24/7 operations with internal teams and vendors.