Remote IT Support Analyst | MSP & Cloud Solutions

Avomind; Singapore; Hybrid; SGD 40,000 - 60,000; Full time

Benefits offered by this job

Flexible working conditions

Career development opportunities

Job summary

A leading managed IT provider in Singapore is seeking an IT Support Specialist to deliver exceptional remote and on-site technical support. The role includes providing helpdesk support, assisting with software installations, and managing vendor relationships. Ideal candidates will have 3-5 years of IT experience, strong troubleshooting skills, and excellent communication abilities. Relevant certifications such as ITIL are preferred. This position emphasizes building strong client relationships in a dynamic and fast-paced environment.

Qualifications

• Strong technical knowledge and troubleshooting skills required.
• Experience in administration of Exchange and O365 needed.
• Proven experience in IT technical support with customer advocacy.

Responsibilities

• Provide exceptional customer service and technical support.
• Manage implementation of new technology and asset management.
• Log and categorize service requests through helpdesk systems.

Skills

Client-focused IT technical support

Excellent communication skills

Customer service advocacy

Troubleshooting skills

Organisational and time management

Education

Relevant technical training or certifications

Service Management certifications (e.g. ITIL)

Tools

Microsoft Office

Active Directory

O365

ConnectWise

Job description

A leading managed IT provider in Singapore is seeking an IT Support Specialist to deliver exceptional remote and on-site technical support. The role includes providing helpdesk support, assisting with software installations, and managing vendor relationships. Ideal candidates will have 3-5 years of IT experience, strong troubleshooting skills, and excellent communication abilities. Relevant certifications such as ITIL are preferred. This position emphasizes building strong client relationships in a dynamic and fast-paced environment.