Associate Director - Senior Account Manager

HSBC; Singapore; Hybrid; SGD 180,000 - 260,000; Full time

Job summary

HSBC Holdings plc in Singapore is seeking an Associate Director - Senior Account Manager to lead client relationships across securities services. The role offers hybrid working arrangements and a chance to shape strategic client plans within a global bank.

You will be client-facing with seasoned leadership responsibilities, coordinating with product, service delivery and risk management to ensure sustained client satisfaction.

Qualifications

• Minimum of 8 years’ client management or senior leadership experience.
• Strong communication and presentation skills for executive meetings.
• Proven ability to manage and retain client relationships across securities services.
• Understanding of commercial drivers, contracts and business performance.
• Ability to operate across a complex organisation and collaborate with stakeholders.
• Team-oriented with mentoring capability.

Responsibilities

• Client retention – work with product management, service delivery and client management to ensure high client satisfaction.
• Create and maintain detailed client plans supporting growth strategies.
• Ensure proactive management of issues across products and jurisdictions by directing resources.
• Sponsor service improvement opportunities and lead change management.
• Establish a governance framework and schedules to deliver senior client engagement and compliance.

Skills

Client management

Communication skills

Executive-level presentation

Mentoring / coaching

Job description

Associate Director - Senior Account Manager

Location: Singapore, 01, SG, 117439

Brand: HSBC

Area of Interest:

Role Workstyle: Hybrid Worker

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Corporate and Institutional Banking is a markets-led, financing-focused business that provides investment and financial solutions. Our sector-focused Banking relationship managers provide a single coverage point for multi‑national clients. With our global capabilities and footprint, vast expertise, and local knowledge, our Global Network Banking teams connect clients to the products and services that meet their international financial needs.

We are currently seeking a high calibre professional to join our team as an Associate Director - Senior Account Manager.

In this role you will:

• Client retention – work in tandem with product management, service delivery and client management to ensure high levels of client satisfaction and a reference‑able client base
• Create and maintain detailed client plans that support wider growth strategies and ExCo planning
• Ensure proactive management of issues across all products and jurisdictions by directing the resources in each service component or jurisdiction
• Sponsor service improvement opportunities and prioritise change management agendas across the business
• Establish an agreed governance framework and meeting schedules to deliver strong senior client engagement and maintain full compliance with internal controls

To be successful you will need:

• Minimum of 8 years’ experience of client management, business implementation/change, business development and/or senior operational leadership experience
• Client facing with excellent communication and presentation skills, including an ability to lead and manage executive-level meetings
• Track record in owning, maintaining and retaining client relationships across securities services products with an ability to help define and execute departmental strategy
• Sound understanding of commercial and contractual drivers and contribution to AOP and business performance
• Proven ability to adapt to the changing demands of the industry, clients and internal stakeholders
• Proven capacity to operate across a complex organisation collaboratively, whilst ensuring that the agreed client/HSBC agenda is effectively managed
• Demonstrable quality track record as a team‑player and mentor with the capacity to positively contribute to the current and future state account management function
• Fully proficient in understanding the regulations that drive the securities services arena and in particular those that govern client management
• Sound understanding of controls, risk management (product and market) and mitigation techniques

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by Hongkong & Shanghai Banking Co