Hybrid 12-Month Project Coordinator - Digital

BGC GROUP PTE. LTD.; Singapore; Hybrid; SGD 22,000 - 37,000; Full time

Job summary

BGC Group Pte Ltd is hiring for a project coordination and digital support role at our Westgate Office in Singapore. This 12-month contract offers a hybrid work arrangement (Mon to Wed in office) with a salary of up to SGD 3,340 per month.

You will support mailbox management implementations, map workflows, coordinate stakeholders, assist with testing and change management, and help maintain website and content governance while exploring AI-enabled tools for triage and metrics.

Qualifications

• Degree in any discipline.
• Proficient in MS Word, Excel and PowerPoint.
• Basic AI and digital literacy.
• Knowledge or experience in workflow mapping and process documentation.
• Strong project coordination, tracking and meeting facilitation skills.
• Service-oriented and comfortable working with multiple stakeholders.
• Interest in digital transformation and public service delivery.

Responsibilities

• Support the project lead in implementing a new mailbox management system to streamline public correspondence handling.
• Coordinate project activities, timelines, milestones, trackers and follow-ups.
• Monitor project progress and ensure outstanding actions are followed up with relevant stakeholders.
• Support implementation activities across multiple divisions.
• Assist with post-launch monitoring and follow-up.
• Map existing and future workflows, including routing rules, handoffs, requirements and potential risks.
• Engage various teams to identify process gaps and improvement opportunities.
• Support business process re-engineering initiatives to improve accountability and turnaround time.
• Assist with documenting processes, requirements and standard workflows.
• Coordinate discussions, workshops and meetings with internal stakeholders.
• Prepare meeting agendas, notes, decisions and action trackers.
• Facilitate discussions and ensure follow-up on agreed actions.
• Organise information and maintain accurate project documentation.
• Support user acceptance testing (UAT), including data preparation and issue tracking.
• Assist with change management and communication activities.
• Track feedback, issues and implementation requirements.
• Support the team in resolving issues and monitoring system performance after launch.
• Coordinate website content reviews and updates with division webmasters.
• Support migration, housekeeping and maintenance of website and intranet content.
• Track content update requests and follow up with content owners.
• Conduct basic quality checks and maintain website governance records.
• Support service awards administration, operational activities and event logistics.
• Assist with routine administrative duties across various workstreams.
• Support the maintenance and oversight of service management channels.
• Explore and support the responsible use of AI-enabled tools for triage, routing, summarisation, trend analysis and service quality monitoring.

Skills

MS Word

MS Excel

MS PowerPoint

AI literacy

Workflow mapping

Process documentation

Project coordination

Stakeholder management

Public service

Digital transformation

Education

Degree in any discipline

Background in Communications/Business/Public Admin

Job description

BGC Group Pte Ltd is hiring for a project coordination and digital support role at our Westgate Office in Singapore. This 12-month contract offers a hybrid work arrangement (Mon to Wed in office) with a salary of up to SGD 3,340 per month.

You will support mailbox management implementations, map workflows, coordinate stakeholders, assist with testing and change management, and help maintain website and content governance while exploring AI-enabled tools for triage and metrics.