Human Resources Manager

HOTEL ROYAL LIMITED; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

HOTEL ROYAL LIMITED is seeking an experienced HR leader in Singapore to drive HR strategy, workforce planning, and talent acquisition across the hotel. You will partner with department heads to ensure staffing and regulatory compliance while fostering engagement and development programs.

The role requires strong knowledge of Singapore employment law, hands-on HR operations, and the ability to manage payroll, audits, and industrial relations with integrity and professionalism.

Qualifications

• Minimum Diploma or Degree in Human Resources Management.
• Minimum 5 years of experience in Human Resources management.
• Strong knowledge of Singapore employment legislation and MOM regulations.
• Strong planning, organizational and analytical skills.
• Good interpersonal and communication abilities with HR-related financial understanding.
• Demonstrates high integrity, professionalism and ability to work under pressure.

Responsibilities

• Develop and implement HR policies and strategies aligned with hotel goals.
• Lead workforce planning and manpower budgeting with department heads.
• Oversee end-to-end recruitment for all hotel departments.
• Foster positive employee engagement through social and wellness activities.
• Manage payroll compliance with CPF, SDL and other statutory deductions.
• Ensure MOM regulations, work pass requirements, and PDPA compliance.
• Maintain HR records including leave and attendance.
• Handle industrial relations and union-related matters with regulatory compliance.

Skills

Workforce planning

Employee relations

Training & development

Performance management

Compensation & benefits

HR operations

Industrial relations

Strategic HR planning

Education

Diploma or Degree in HR Management

Job description

HR Strategy & Planning

• Develop and implement HR policies and strategies that support the hotel’s operational goals.
• Lead workforce planning and manpower budgeting in collaboration with department heads.

Recruitment & Talent Acquisition

• Oversee end-to-end recruitment for all hotel departments, ensuring timely hiring of qualified personnel.
• Partner with local agencies, job portals (e.g.,MyCareersFuture, JobsDB), and hospitality schools in Singapore.

Employee Relations & Engagement

• Foster a positive work environment by organizing sports, recreational and wellness activities to enhance employee engagement and morale.
• Manage and monitor medical expenses while ensuring all employees are adequately covered with appropriate insurance plans in line with company policies and regulatory standards.

Training & Development

• Identify training needs and coordinate with training providers or in‑house trainers.
• Ensure compliance with WSQ and SkillsFuture requirements where applicable.

Performance Management

• Implement performance appraisal systems and work with department heads to manage employee performance and development plans.
• Conduct regular performance reviews and provide coaching to line managers.

Compensation & Benefits

• Manage payroll in collaboration with finance, ensuring compliance with CPF, SDL, and other statutory deductions.
• Review and benchmark hotel compensation packages to remain competitive in the Singapore hospitality market.

HR Operations & Compliance

• Maintain accurate HR records, including leave, attendance, and personnel files.
• Ensure full compliance with MOM regulations, work pass requirements, PDPA, and other statutory bodies.
• Coordinate internal audits and HR documentation for hotel certifications (e.g., ISO).

Industrial Relations

• Manage all matters related to industrial relations, including collective bargaining with the union, resolving employee disputes, and facilitating conciliation processes with the union and the Ministry of Manpower.
• Lead disciplinary investigations through Boards of Inquiry and recommend appropriate actions to uphold staff discipline and organizational policies.
• Foster and maintain a constructive working relationship with union representatives. Engage regularly with union officials to address and resolve grievances promptly, ensuring full compliance with legal and regulatory requirements.
• Play a key role in union negotiations concerning employment terms and conditions, and lead the renewal process of collective agreements in alignment with company objectives and statutory obligations.

Education & Work Experience

• Minimum Diploma or Degree in Human Resources Management
• Minimum 5 years of experience in Human Resources management, preferably within the Hospitality or service industry
• Strong knowledge of Singapore employment legislation and MOM regulations
• Strong planning, organizational and analytical skills
• Good interpersonal, communication abilities,with a good grasp of HR-related financial matters.
• Demonstrates high integrity, professionalism and the ability to perform well under pressure