HR Operations Manager

Pacific Internet Ltd; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Pacific Internet Ltd seeks an HR Operations Manager to drive day-to-day HR and administrative services across Singapore, Malaysia, Thailand, Indonesia, and the Philippines. The role covers statutory compliance, HRMS administration, workforce planning, and operational people processes with a small regional team.

You will ensure consistent, compliant service delivery and act as operational contact for lifecycle events, while coordinating with Finance, Legal, and country stakeholders.

Qualifications

• Diploma or bachelor's degree in HR, Business, or equivalent.
• 5-8 years HR operations/generalist experience.
• 2-3 years in a team-lead or supervisory capacity.
• IHRP-CP certification or equivalent preferred.
• Experience administering multi-country statutory HR/payroll in SEA; Singapore mandatory; other SEA markets a plus.
• Hands-on with HRMS platforms (BIPO, Workday, or similar).
• Bilingual English/Chinese (Mandarin) proficiency for regional reporting.

Responsibilities

• Administer multi-country statutory payroll-adjacent processes and ensure compliance with local laws.
• Lead and support a distributed HR & Admin team across SEA markets.
• Maintain HR policies and governance in line with group frameworks.
• Manage workforce planning, headcount reporting, and onboarding/offboarding processes.
• Maintain HRMS data accuracy and reporting; build dashboards and templates.
• Coordinate with Finance, Legal and country stakeholders on statutory/compliance matters.
• Support bilingual (English/Chinese) materials for regional reporting where required.

Skills

HR operations

Team leadership

Regulatory compliance

HRIS administration

Data analysis

Education

Diploma or Bachelor's degree in HR, Business, or equivalent

Tools

BIPO

Workday

Job description

Role Summary

The HR Operations Manager is responsible for the day-to-day delivery of HR and administrative services across a technology group operating in Singapore, Malaysia, Thailand, Indonesia, and the Philippines. This is a hands-on, execution-focused role covering multi-country statutory compliance, HRMS administration, workforce planning support, and operational people processes. The role manages a small regional HR & Admin team and ensures consistent, compliant service delivery across all markets.

Key Responsibilities

HR Operations & Compliance

• Administer multi-country statutory payroll-adjacent processes
• Ensure ongoing compliance with employment law and data protection requirements across all covered markets
• Maintain and administer HR policies, processes, and procedures in line with the group's governance frameworks

People Management & HR Service Delivery

• Manage and support a team of HR & Admin staff distributed across Singapore, Malaysia, Thailand, Indonesia, and the Philippines
• Own day-to-day workforce planning execution, including FTE utilisation tracking and headcount reporting
• Act as the operational point of contact for employee lifecycle matters (onboarding, offboarding, records, leave administration)

Systems & Reporting

• Administer and maintain HRMS platforms (e.g. BIPO, Workday) for accurate employee data and reporting
• Maintain workforce planning and utilisation dashboards/templates
• Support HR reporting requirements for finance and regional leadership

Business Continuity & Risk

• Support execution of business continuity exercises for HR-related processes (e.g. participating in BCP tabletop exercises)
• Escalate compliance risks or gaps to senior leadership in a timely manner

Cross-functional Coordination

• Coordinate with Finance, Legal, and country-level stakeholders on statutory and compliance matters
• Support department-level reporting and documentation needs, including bilingual (English/Chinese) materials where required

Requirements

• Diploma or Bachelor's degree in HR, Business, or equivalent
• 5-8 years of HR operations/generalist experience, with at least 2-3 years in a team-lead or supervisory capacity
• IHRP-CP certification or equivalent preferred
• Proven experience administering multi-country statutory HR/payroll requirements in Southeast Asia region (Singapore mandatory; Malaysia, Thailand, Indonesia, or Philippines a strong plus)
• Hands-on experience with HRMS platforms (BIPO, Workday, or similar)
• Working knowledge of Singapore employment law and at least one other SEA jurisdiction's employment/data protection regulations
• Strong Excel skills (workforce planning templates, utilisation tracking, dashboards)
• Bilingual English/Chinese (Mandarin) proficiency for regional reporting and stakeholder coordination