HR Communications Hub Lead - Employee Experience

Singpass; Singapore; Sur place; SGD 120 000 - 180 000; Plein temps

Résumé du poste

The Ministry of Education in Singapore is seeking a Senior Manager, HR Communications Hub (Contact) to support MOE’s one-stop HR contact centre for employees. You will supervise a team of HR Executives and oversee daily operations, ensuring timely and accurate HR information delivery.

You will translate enquiry data into insights, collaborate with HR Branches to improve communications and processes, and lead service improvement initiatives using data and technology to enhance the employee

Qualifications

• Experience in HR, customer service, contact-centre operations, communications, service excellence or a related area.
• Strong people-management and coaching skills, with the ability to build team capability and foster a collaborative, service-oriented culture.
• Strong interpersonal, written and verbal communication skills, with the ability to understand diverse employee needs and communicate complex HR information clearly and tactfully.
• Good organisational, analytical and problem-solving skills, with the ability to manage multiple priorities in a dynamic and fast-paced environment.

Responsabilités

• Supervise, coach and develop a team of HR Executives to deliver accurate, consistent and employee-centric HR information and solutions.
• Oversee the team’s day-to-day contact operations, monitor service levels and workload, and ensure that enquiries are addressed in a timely and effective manner.
• Guide the handling of complex or escalated HR enquiries, working with relevant stakeholders to provide clear and appropriate solutions.
• Analyse service performance data, HR enquiries and employee feedback to identify emerging trends, service gaps and opportunities for the review of HR policies, guidelines, communications and processes.
• Oversee the development and maintenance of clear, consistent and up-to-date HR communications and knowledge resources across relevant platforms.
• Lead service and process improvement initiatives, leveraging technology and data to enhance the employee experience, operational effectiveness and service quality.
• Collaborate with stakeholders across Centres and Divisions to resolve service issues, implement solutions and drive continuous improvement.

Connaissances

People management

Coaching

Communication

Organisational skills

Analytical thinking

Project management

Stakeholder collaboration

People-centred service

Outils

CRM systems

Data analytics tools

Reporting tools

Description du poste

The Ministry of Education in Singapore is seeking a Senior Manager, HR Communications Hub (Contact) to support MOE’s one-stop HR contact centre for employees. You will supervise a team of HR Executives and oversee daily operations, ensuring timely and accurate HR information delivery.

You will translate enquiry data into insights, collaborate with HR Branches to improve communications and processes, and lead service improvement initiatives using data and technology to enhance the employee