Housing Services Operations Manager

Public Service Division; Singapore; On-site; SGD 45,000 - 71,000; Full time

Job summary

Public Service Division in Singapore invites applications for roles focused on administering and improving processes to support operational efficiency and homeownership, including HDB flats, CPF housing grants, and loans.

You may rotate to a Customer Relations Manager role to assess eligibility, handle appeals, and liaise with applicants, solicitors, and agencies, ensuring smooth transactions and informed housing decisions.

Qualifications

• Strong customer-service mindset and ability to engage with applicants and residents.
• Excellent interpersonal and communication skills across all levels.
• Ability to work under pressure and handle high volumes of work.

Responsibilities

• Administer and review processes to support operational efficiency in housing applications.
• Process applications for HDB flats, CPF housing grants, and housing loans.
• Liaise with internal stakeholders to streamline workflows and enhance systems; support digital initiatives.

Skills

Team player

Customer service

Interpersonal skills

Job description

Public Service Division in Singapore invites applications for roles focused on administering and improving processes to support operational efficiency and homeownership, including HDB flats, CPF housing grants, and loans.

You may rotate to a Customer Relations Manager role to assess eligibility, handle appeals, and liaise with applicants, solicitors, and agencies, ensuring smooth transactions and informed housing decisions.