HDB Resale Operations & Customer Relations Lead

Public Service Division; Singapore; On-site; SGD 47,000 - 73,000; Full time

Job summary

Public Service Division in Singapore seeks a customer relations manager to handle HDB flat applicants and residents, assess eligibility for flat purchases, CPF housing grants, and HDB loans. You will also process sale and resale transactions and appeals, prepare case reports, and draft submissions for management when warranted.

Day-to-day duties include liaising with applicants, solicitors and agencies, supervising counter operations, and seeking ways to streamline processes for customers and

Responsibilities

• Assess eligibility for flat purchases, CPF housing grants and HDB loans.
• Process sale and resale transactions.
• Handle appeals from applicants who don’t meet eligibility conditions.
• Prepare case reports and submissions for management where warranted.
• Liaise with applicants, solicitors and relevant agencies; supervise counter operations; process Enhanced CPF Housing Grant applications.

Job description

Public Service Division in Singapore seeks a customer relations manager to handle HDB flat applicants and residents, assess eligibility for flat purchases, CPF housing grants, and HDB loans. You will also process sale and resale transactions and appeals, prepare case reports, and draft submissions for management when warranted.

Day-to-day duties include liaising with applicants, solicitors and agencies, supervising counter operations, and seeking ways to streamline processes for customers and