Housing & Homeownership Operations Lead

Housing and Development Board; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

The Housing and Development Board (HDB) invites applications for a role focused on administering and improving processes to support operational efficiency and homeownership, including processing applications for HDB flats, CPF housing grants, and loans. You may also be rotated to a Customer Relations Manager role to assess eligibility, handle appeals, and liaise with applicants and agencies.

You will liaise with internal stakeholders to streamline workflows and enhance systems for new policies

Qualifications

• Good team player with a customer-service mindset.
• Excellent interpersonal skills to establish rapport with people at all levels.

Responsibilities

• Administer and improve processes to support operational efficiency and homeownership, including processing applications for HDB flats, CPF housing grants, and loans.
• Liaise with internal stakeholders to streamline workflows and enhance systems for new policies and digital initiatives.
• Potential rotation to a Customer Relations Manager role, handling eligibility assessments, appeals, and liaising with applicants, solicitors, and agencies.

Skills

Customer service mindset

Interpersonal skills

Team player

Job description

The Housing and Development Board (HDB) invites applications for a role focused on administering and improving processes to support operational efficiency and homeownership, including processing applications for HDB flats, CPF housing grants, and loans. You may also be rotated to a Customer Relations Manager role to assess eligibility, handle appeals, and liaise with applicants and agencies.

You will liaise with internal stakeholders to streamline workflows and enhance systems for new policies