HDB Housing Eligibility & Customer Care Lead

Government Technology Agency (GovTech); Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

GovTech in Singapore seeks a Customer Relations Manager to deliver quality services to applicants and residents of HDB flats, assessing eligibility for flat purchases, CPF housing grants and HDB housing loans, and offering guidance on housing and financing decisions. You will process transactions, respond to appeals, and liaise with solicitors and relevant agencies.

The role may supervise counter operations and handle Enhanced CPF Housing Grant applications, contributing to a streamlined HDB

Qualifications

• Teamwork and people skills are essential.
• Ability to deliver good customer service and build rapport.
• Comfortable with handling customer inquiries and guidance.

Responsibilities

• Deliver quality services to applicants and residents of HDB flats.
• Assess eligibility for flat purchases, CPF housing grants and HDB housing loans.
• Provide guidance on housing and financing decisions and process transactions.
• Assess appeals and liaise with stakeholders; draft submissions for management.

Skills

Team player

Interpersonal skills

Customer-service mindset

Rapport building

Job description

GovTech in Singapore seeks a Customer Relations Manager to deliver quality services to applicants and residents of HDB flats, assessing eligibility for flat purchases, CPF housing grants and HDB housing loans, and offering guidance on housing and financing decisions. You will process transactions, respond to appeals, and liaise with solicitors and relevant agencies.

The role may supervise counter operations and handle Enhanced CPF Housing Grant applications, contributing to a streamlined HDB