Housekeeping Supervisor (Room / Public Area)

THE FULLERTON HOTEL; Singapore; In loco; SGD 28.000 - 44.000; Tempo pieno

Descrizione del lavoro

The Fullerton Hotel in Singapore seeks a proactive Housekeeping Supervisor to lead daily room and public area cleaning operations, ensuring adherence to prescribed standards of cleanliness and service.

You will assign duties, inspect work, handle guest complaints, conduct training, manage inventories, and coordinate activities across departments to deliver warm, thoughtful hospitality consistent with hotel policies and grooming standards.

Competenze

• Excellent reading, writing and oral proficiency in English.
• Previous supervisory experience, preferably in Hotel Rooms Division.
• Excellent organizational skills.
• Computer literacy is very helpful.
• Knowledge of the Housekeeping operation.
• Excellent human relations skills; able to deal positively with challenging situations.

Mansioni

• Assigns workers’ duties and inspects work for cleanliness and conformance to standards.
• Investigates complaints regarding housekeeping service and equipment and takes corrective action.
• Obtains lists of rooms/public areas to be cleaned and prospective check-outs to prepare assignments.
• Coordinates work activities among departments and conducts training on policies and procedures.
• Maintains stock inventories to ensure adequate supplies and equipment.
• Attends to guest complaints and requests while upholding grooming standards.

Conoscenze

Communication

Organizational skills

Supervisory experience

Housekeeping knowledge

Computer literacy

Interpersonal skills

Descrizione del lavoro

Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.Investigates complaints regarding housekeeping service and equipment, and takes corrective action.Obtains list of rooms / public areas to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.Coordinates work activities among departments.Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate the use and maintenance of equipment.Inventories stock to ensure adequate supplies.Makes recommendations to improve service and ensure more efficient operation.To provide a warm and friendly service to the hotel staff and ensure all staff do the same.To comply with all instructions from guests so as to meet guest expectations.To attend to any guest complaints and requests.To comply and lead by example the hotel grooming standards of self and the room attendants.To be fully familiar with Housekeeping Policies and Procedure, Job Description and the Employee's handbook.To comply with hotel Fire Safety and Security procedures.To perform any other duties other than these above which are requested by the hotel management/direct supervisor.

Requirements:

• Excellent communication and organizational skills; reading, writing, and oral proficiency in the English language
• Previous supervisory experience, preferably in Hotel Rooms Division
• Excellent organizational skills
• Computer literacy very helpful
• Knowledge of the Housekeeping operation
• Excellent human relations skills; able to deal positively with challenging situations