Housekeeping Supervisor (Guestrooms)

SENTOSA BEACH RESORT PTE LTD; Singapore; On-site; SGD 39,000 - 56,000; Full time

Benefits offered by this job

5-day work week

Learning and Development opportunities

Medical and insurance coverage

Special employee discount within Shang

Duty Meals and shuttle bus provided

Job summary

Shangri-La Rasa Sentosa, Singapore is seeking a Housekeeping Supervisor to lead daily guestrooms operations and maintain the highest cleanliness standards in a luxury resort environment.

You will supervise the housekeeping team, resolve maintenance issues, and ensure professional guest service while upholding Shangri-La’s renowned service standards. A proactive, guest-focused approach and strong communication are essential.

Qualifications

• Experience in guestrooms cleaning and supervision within a hotel or resort environment.
• Strong guest communication and engagement skills with international and domestic travelers.
• Knowledge of housekeeping operations specific to hotel or resort settings.

Responsibilities

• Oversee daily guestrooms housekeeping operations to ensure smooth and efficient workflow.
• Support the Assistant Housekeeper in maintaining high standards of room cleanliness and hygiene.
• Supervise and evaluate team performance to uphold quality assurance standards consistently.
• Identify and report maintenance issues promptly and coordinate timely resolution per established protocols.
• Engage professionally with guests to assist and enhance their experience when required.
• Apply detailed knowledge of hotel/resort guestrooms operations to optimize housekeeping processes.

Skills

Guest communication

Team supervision

Hospitality service

Job description

Shangri-La Rasa Sentosa, Singapore

We are looking for a Housekeeping Supervisor to join our team!

Job Summary

As a Housekeeping Supervisor, you will leaddaily guestrooms operations, ensuring cleanliness standards, supervising teamperformance, resolving maintenance issues, and delivering professional guestservice in a luxury resort environment.

As a Housekeeping Supervisor , we rely on you to:

• Oversee daily guestrooms housekeeping operations to ensure smooth and efficient workflow
• Support the Assistant Housekeeper in maintaining high standards of room cleanliness and hygiene
• Supervise and evaluate team performance to uphold quality assurance standards consistently
• Identify and report maintenance issues promptly and coordinate timely resolution per established protocols
• Engage professionally with guests to assist and enhance their experience when required
• Apply detailed knowledge of hotel/resort guestrooms operations to optimize housekeeping processes

We are looking for someone who:

• Experience in guestrooms cleaning and supervision within a hotel or resort environment
• Strong guest communication and engagement skills, with experience interacting with international and domestic travelers
• Knowledge of housekeeping operations specific to hotel or resort settings

We Offer

• 5-day work week
• Learning and Development opportunities for career development
• Medical and insurance coverage
• Special employee discount within Shangri-La Group
• Duty Meals and shuttle bus provided