Floor Supervisor

Shangri-La Group; Singapore; On-site; SGD 29,016 - 42,408; Full time

Job summary

Shangri-La Rasa Sentosa in Singapore is seeking a Floor Supervisor to oversee daily housekeeping operations, ensuring service quality and smooth room turnover.

You will lead a team, maintain guest rooms and bathrooms, stock supplies, and report maintenance issues while delivering professional guest interactions and upholding the brand's hospitality standards.

Qualifications

• Must value hospitality and guest satisfaction.
• Strong eye for cleanliness and room readiness.
• Ability to guide and support housekeeping staff.
• Comfortable interacting with guests and colleagues.
• Attention to detail in cleaning and replenishment.
• Proactive attitude toward problem resolution.
• Experience in hotels is preferred.
• Willingness to take on new challenges.

Responsibilities

• Ensure smooth daily running of the housekeeping operation
• Support the managers in maintaining service quality
• Supervise the team performance and process flow
• Maintain and clean guest rooms and replenish room supplies
• Maintain and clean bathrooms and replenish bathroom amenities
• Tidy and arrange guest belongings when cleaning the room
• Ensure quality assurance standards are met at all times
• Maintain and clean hotel corridors
• Report any maintenance-related issues to the Engineering Department
• Interact and assist guests professionally when needed

Skills

Hotelier mindset

People interaction

Room operations

Detail-oriented

Interpersonal skills

Problem solving

Hotel background

Challenge seeker

Job description

Shangri-La Rasa Sentosa, Singapore

Floor Supervisor

Responsibilities

• Ensure smooth daily running of the housekeeping operation
• Support the managers in maintaining service quality
• Supervise the team performance and process flow
• Maintain and clean guest rooms and replenish room supplies
• Maintain and clean bathrooms and replenish bathroom amenities
• Tidy and arrange guest belongings when cleaning the room
• Ensure quality assurance standards are met at all times
• Maintain and clean hotel corridors
• Report any maintenance-related issues to the Engineering Department
• Interact and assist guests professionally when needed

Qualifications

• Takes pride in being a hotelier
• Enjoys interacting with people
• Fully understands room operations
• Must be detail-focused and guest-oriented
• Has strong interpersonal skills
• Enjoys problem solving with a can-do attitude
• Preferably has relevant experience with hotel background
• Enjoys being challenged