Housekeeping Operations Coordinator

Capella; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

Capella Singapore is seeking a proactive Housekeeping Coordinator to oversee the Housekeeping Office operations, ensuring smooth daily communications, accurate records, and a high standard of guest service.

You will allocate room assignments, monitor status, manage VIP requests, operate Opera Cloud and Knowcross, and act as the central contact for internal communications with Engineering and other departments.

Qualifications

• Experience in hotel housekeeping with administrative responsibilities.
• Familiarity with hotel management systems and related software.
• Strong organizational and communication skills to coordinate daily operations.

Responsibilities

• Allocate and distribute daily room assignments to staff for each shift.
• Coordinate daily room status including arrivals, departures and stays.
• Monitor VIP arrivals and special guest requests; ensure timely communication.
• Manage daily task traces and ensure timely completion and closure.
• Monitor Do Not Disturb signs and follow hotel procedures.
• Operate housekeeping systems including Opera Cloud and Knowcross.
• Raise glitches when required and track resolutions.
• Act as the primary contact for internal housekeeping calls and requests.
• Record, relay, and follow up on guest and departmental requests promptly.
• Coordinate work orders with Engineering and other departments.
• Safeguard and manage housekeeping keys and PTTs.
• Inspect rooms for cleanliness and readiness for arrival guests.

Skills

Hotel housekeeping experience

Administrative duties

Secretarial duties

Computer literacy

Tools

Opera Cloud

Knowcross

Hotel management systems

Job description

Capella Singapore is seeking a proactive Housekeeping Coordinator to oversee the Housekeeping Office operations, ensuring smooth daily communications, accurate records, and a high standard of guest service.

You will allocate room assignments, monitor status, manage VIP requests, operate Opera Cloud and Knowcross, and act as the central contact for internal communications with Engineering and other departments.