Housekeeping Coordinator

CAPELLA HOTEL, SINGAPORE; Singapore; On-site; SGD 40,000 - 48,000; Full time

Job summary

Capella Hotel Singapore seeks a Housekeeping Coordinator to oversee the Housekeeping Office, ensuring smooth administration, effective communication, and accurate records. You will serve as the central point of contact for internal housekeeping communications and support the operations team in delivering exceptional guest service.

This role involves assigning daily room tasks, monitoring status from arrivals to departures, coordinating with Supervisors and other departments, maintaining

Qualifications

• Prior experience in hotel housekeeping with administrative and secretarial duties.
• Proficiency with hotel management systems and basic computer literacy.

Responsibilities

• Allocate and distribute daily room assignments to Room Attendants and Housekeeping Runners for each shift.
• Coordinate daily room status, including arrivals, departures, stayovers, back-to-back rooms, and priority cleaning.
• Monitor VIP arrivals, in-house VIP rooms, and special guest requests, ensuring timely communication with Supervisors and Room Attendants.
• Manage daily traces by assigning them to the appropriate team members and ensuring timely completion and closure.
• Monitor rooms displaying Do Not Disturb signs and follow hotel procedures.
• Operate and maintain housekeeping systems including Opera Cloud & Knowcross.
• Raise glitches when required.
• Serve as the primary contact point for all internal telephone calls to the Housekeeping Office.
• Record, relay, and follow up on all guest and departmental requests promptly and accurately.
• Coordinate and communicate work orders with the Engineering Department and other relevant departments.
• Safeguard, issue, collect, and maintain accurate records of all housekeeping keys and PTTs.
• Inspect rooms for cleanliness and readiness for arrival guests in accordance with organisational standards.

Skills

Hotel housekeeping

Computer literacy

Hotel management systems

Tools

Opera Cloud

Knowcross

Job description

Position Overview

The Housekeeping Coordinator is responsible for the smooth administration of the Housekeeping Office, ensuring efficient communication, coordination of daily operations, and accurate maintenance of departmental records. The individual serves as the central point of contact for all internal housekeeping communications and supports the operational team in delivering exceptional guest service.

The Role

Housekeeping Operations

• Allocate and distribute daily room assignments to Room Attendants and Housekeeping Runners for each shift
• Coordinate daily room status, including arrivals, departures, stayovers, back-to-back rooms, and priority cleaning
• Monitor and track VIP arrivals, in-house VIP rooms, and special guest requests, ensuring timely communication with Supervisors and Room Attendants
• Manage daily traces by assigning them to the appropriate team members and ensuring timely completion and closure
• Monitor rooms displaying "Do Not Disturb" (DND) signs and follow hotel procedures
• Operate and maintain housekeeping systems including Opera Cloud & Knowcross
• Raise Glitches when required
• Serve as the primary contact point for all internal telephone calls to the Housekeeping Office
• Record, relay, and follow up on all guest and departmental requests promptly and accurately
• Coordinate and communicate work orders with the Engineering Department and other relevant departments
• Safeguard, issue, collect, and maintain accurate records of all housekeeping keys and PTTs
• Inspect rooms for cleanliness and readiness for arrival guests in accordance with organisational standards

Administration & Documentation

• Manage all Lost & Found processes, including receiving, recording, storage, release to owners, and disposal in accordance with hotel policy
• Maintain accurate housekeeping files, records, and operational documentation
• Print, file, and archive all required daily reports
• Update and maintain the Housekeeping Office whiteboard
• Ensure sufficient stock of housekeeping forms and administrative supplies
• Clear and archive outdated reports monthly in accordance with the hotel's record retention policy

Talent Profile

1. Prior experience as Hotel Housekeeping withadministrative and secretarial duties
2. Basic computer literacy and familiarity with hotel management systems