Housekeeping Manager

AccorCorpo; Singapore; On-site; SGD 65,000 - 95,000; Full time

Job summary

Accor is seeking a Housekeeping Manager to lead lounge housekeeping operations at Changi Airport. You will oversee daily cleanliness, safety, and guest comfort across multiple lounges and back-of-house areas.

The role requires supervising teams, coordinating training, and ensuring compliance with health, safety, and airport rules while delivering a premium guest experience.

Qualifications

• Experience leading housekeeping operations in hospitality, premium lounges, or related facilities.
• Strong knowledge of cleaning methodologies, sanitation, and safety practices.
• Ability to plan manpower, schedule staff, and manage budgets and quality standards.

Responsibilities

• Lead daily housekeeping operations across lounges and back-of-house areas to maintain high cleanliness and presentation.
• Manage housekeeping teams, including training, coaching, performance management and engagement.
• Deliver exceptional guest experiences by maintaining a clean, comfortable lounge environment and addressing feedback promptly.
• Drive quality assurance with regular inspections, audits, and SOPs; pursue continuous improvement.
• Control inventory and assets (supplies, linen, chemicals, equipment) to ensure readiness.
• Ensure safety, health, hygiene, and airport regulation compliance and risk management.

Skills

Leadership

Staff Training

Communication

Hygiene Standards

Work Scheduling

Safety Compliance

Guest Service

Vendor Management

Education

WSQ Chemical Handling Certification

Job description

Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,500 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces. Accor has a portfolio of incomparable brands, led by more than 300,000 employees around the world.

Job Description

Accor is in partnership with one of the world’s leading airlines, managing the Lounge operations at Changi Airport. We are seeking a Housekeeping Manager to join our team.

The Housekeeping Manager is responsible for leading and managing housekeeping operations within the lounge to ensure a consistently clean, safe, and welcoming environment for guests and employees. The role oversees housekeeping standards, manpower planning, quality assurance, inventory control and compliance with health, safety, and airport regulations. The Housekeeping Manager plays a key role in maintaining premium lounge standards and delivering an exceptional guest experience.

Key Responsibilities

• Lead and manage daily housekeeping operations across all lounges and back-of-house areas, ensuring exceptional cleanliness, hygieneand presentation standards.
• Oversee and develop housekeeping teams, including workforce planning, training, coaching, performance management and employee engagement.
• Deliver an outstanding guest experience by maintaining a clean, comfortable, and welcoming lounge environment and addressing guest concerns promptly.
• Drive quality assurance and compliance through regular inspections, audits, SOP implementationand continuous improvement initiatives.
• Manage housekeeping inventory and assets, including supplies, amenities, linen, chemicalsand equipment to ensure operational readiness.
• Ensure compliance with safety, health, hygiene, and airport operational requirements, including risk management, chemical handlingand corrective action implementation.

Qualifications

• At least 4 years’ experience of Housekeeping operations within hospitality, hotels, premium lounges, healthcare or facilities management environments.
• Minimum 3 years in a supervisory or managerial role leading housekeeping teams
• Relevant job-related WSQ certification i.e. Chemical handling
• Strong knowledge of housekeeping operations, cleaning methodologies, and sanitation standards.
• Knowledge of cleaning chemicals, equipment, and safe handling practices.
• Familiarity with manpower planning, workforce scheduling, and productivity management.
• Experience managing outsourced housekeeping contractors.
• Excellent interpersonal and communication skills across all stakeholder levels.
• Strong organizational and time‑management capabilities.
• Ability to handle sensitive and confidential information responsibly.
• Ability to handle guest complaints professionally and work cohesively in a multicultural team.
• Able to work shifts,weekends and public holidays

Additional Information

Our culture of inclusion welcomes everyone regardless of race, gender and background.