Hotel Housekeeping Operations Coordinator

Capella Hotels and Resorts; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Capella Hotels and Resorts in Singapore seeks a capable Housekeeping Coordinator to oversee the Housekeeping Office, ensuring smooth administration, clear communication, and accurate records. You will support daily operations and act as the central contact for internal housekeeping communications to help deliver exceptional guest service.

The role covers assigning daily room duties, coordinating room statuses, monitoring VIP arrivals, and maintaining housekeeping systems like Opera Cloud and

Qualifications

• Prior experience in Hotel Housekeeping with administrative duties.
• Basic computer literacy and familiarity with hotel management systems.

Responsibilities

• Allocate and distribute daily room assignments to Room Attendants and Housekeeping Runners.
• Coordinate daily room status including arrivals, departures, stayovers and priority cleaning.
• Monitor VIP arrivals, in-house VIP rooms, and special guest requests; communicate with Supervisors and Room Attendants.
• Manage daily traces by assigning them to team members and ensuring timely completion.
• Monitor rooms with DND signs and follow hotel procedures.
• Operate and maintain housekeeping systems including Opera Cloud & Knowcross.
• Raise glitches when required.
• Serve as the primary contact for internal housekeeping calls.
• Record, relay, and follow up on guest and departmental requests promptly.
• Coordinate and communicate work orders with Engineering and other departments.
• Safeguard and maintain housekeeping keys and PTTs records.
• Inspect rooms for cleanliness and readiness for arrivals.

Skills

Basic computer literacy

Familiarity with hotel management

Tools

Opera Cloud

Knowcross

Job description

Capella Hotels and Resorts in Singapore seeks a capable Housekeeping Coordinator to oversee the Housekeeping Office, ensuring smooth administration, clear communication, and accurate records. You will support daily operations and act as the central contact for internal housekeeping communications to help deliver exceptional guest service.

The role covers assigning daily room duties, coordinating room statuses, monitoring VIP arrivals, and maintaining housekeeping systems like Opera Cloud and