Head of Luxury Housekeeping & Guest Experience

CAPELLA HOTEL, SINGAPORE; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

Capella Singapore seeks a Director of Housekeeping to lead operations across the resort, ensuring luxury cleanliness, presentation, and guest satisfaction at every touchpoint.

The role combines strategic leadership with hands-on management of payroll, budgeting, staffing, and vendor relationships to uphold Forbes and Leading Quality Assurance standards, while developing a high-performing, engaged team.

Qualifications

• Minimum Diploma qualification.
• At least 2 years' experience as Director of Housekeeping in a luxury hotel.
• Strong knowledge of housekeeping operations, laundry and linen management.
• Strong understanding in Forbes and Leading Quality Assurance (LQA) standards.
• Able to communicate effectively to a diverse group of stakeholders.

Responsibilities

• Lead and oversee all Housekeeping operations across the resort, ensuring the highest cleanliness and presentation standards.
• Set policies and service standards, and monitor daily inspections of rooms, public areas, and back-of-house spaces.
• Manage payroll, budgets, forecasting, staffing, and inventory for linen, uniforms, and equipment.
• Collaborate with Front Office, Engineering, Security and other departments to ensure seamless guest experiences.
• Drive quality assurance, training, talent development, and succession planning for a high-performing team.
• Maintain Forbes and LQA quality scores at or above target levels.

Skills

Leadership

Housekeeping operations

LQA standards

Forbes standards

Communication

Education

Diploma qualification

Job description

Capella Singapore seeks a Director of Housekeeping to lead operations across the resort, ensuring luxury cleanliness, presentation, and guest satisfaction at every touchpoint.

The role combines strategic leadership with hands-on management of payroll, budgeting, staffing, and vendor relationships to uphold Forbes and Leading Quality Assurance standards, while developing a high-performing, engaged team.