Hospitality Ops Lead: Housekeeping & VIP Rooms

KELLE SERVICES PTE. LTD.; Singapore; On-site; SGD 29,000 - 58,000; Full time

Job summary

KELLE SERVICES PTE. LTD. is seeking an experienced Housekeeping Supervisor to oversee daily operations across guest rooms and public areas in our Singapore property. You will liaise with management, ensure quality standards, manage schedules, stock and safety, and coordinate with contractors to deliver excellent guest service.

Responsibilities include maintaining SOPs, optimizing resources, reporting absenteeism, and preparing duty rosters for approval. Experience in housekeeping is an advantage.

Qualifications

• Experience in housekeeping supervision preferred.
• Knowledge of health and safety best practices.

Responsibilities

• Liaise with the Manager on a daily basis regarding current tasks, and assist in the planning.
• Ensures all Housekeeping quality standards are complied with and that Policies & Procedures are consistently applied.
• Oversees an inspection program for VIP or vacant clean/inspected rooms.
• Oversees cleaning schedule and maintenance program for the rooms and public areas.
• Ensures all assigned duties are carried out, and that resources are efficiently utilized.
• Act as a communication conduit between management and staff.
• Responsible for the smooth running of daily operations
• Maintain and control use of stock, equipment & consumables.
• Actively promote Health and Safety , and report any breach directly to the Manager.
• Ensure housekeeping standards are met and maintained in all facilities , and report to Manager.
• Manages all external contractors relating to Housekeeping department and ensuring they follow all property policies.
• Manages operating expenses to minimize cost whilst providing excellent guest service.
• Compiles standard operating procedures for all areas of responsibility, ensuring that they are periodically updated
• Timeously request purchase of consumables, equipment and materials.
• Monitor and report absenteeism to the Manager.
• Prepare daily duty roasters for approval by the Manager.
• Other duties as assigned.
• If have experience will be an advantage

Job description

KELLE SERVICES PTE. LTD. is seeking an experienced Housekeeping Supervisor to oversee daily operations across guest rooms and public areas in our Singapore property. You will liaise with management, ensure quality standards, manage schedules, stock and safety, and coordinate with contractors to deliver excellent guest service.

Responsibilities include maintaining SOPs, optimizing resources, reporting absenteeism, and preparing duty rosters for approval. Experience in housekeeping is an advantage.