Head of Housekeeping & Guest Experience

Royal Ocean Marine; Singapore; On-site; SGD 60,000 - 120,000; Full time

Job summary

Royal Ocean Marine is seeking an Executive Housekeeper to manage the resort's housekeeping and laundry operations in Singapore. The role focuses on maintaining exceptional cleanliness, safety, and guest comfort while optimizing costs.

You will lead the housekeeping team, develop training programs, and coordinate with other departments to meet service standards. Proficiency in Opera and MS Office, plus English fluency, are essential.

Qualifications

• Bachelor’s Degree or equivalent educational qualification.
• Minimum 5 years of experience in managing housekeeping and laundry operations within a large-scale international hotel environment.
• Proven ability to develop training programs that enhance staff development and performance.
• Strong communication, leadership, and proactive problem-solving skills.
• Knowledge of the Opera system.
• Proficient in Microsoft Office, including Excel, PowerPoint, Word, and Outlook.
• English language proficiency.

Responsibilities

• Ensure Compliance to Rules and Regulations.
• Maintain staffing levels based on occupancy and conduct regular staff meetings for effective communication.
• Oversees maintenance and cleanliness of the resort to uphold safety, hygiene, and guest comfort standards.
• Leads, motivates, and develops the Housekeeping Team to achieve management objectives and maintain high service standards.
• Formulates and implements operational plans for all aspects of Housekeeping management.
• Conducts regular inspections to ensure cleanliness and supply standards for guest rooms and public areas are met.
• Manages inventory control for uniforms, linens, and supplies, ensuring par stock levels are maintained.
• Implements cost control measures while ensuring service quality is not compromised.
• Liaises with other department managers to enhance operational efficiency and address guest requests and complaints promptly.
• Ensures staff training on emergency procedures and adherence to hygiene and sanitation standards.

Skills

Communication

Leadership

Problem solving

English

Education

Bachelor's degree

Tools

Opera system

Microsoft Office

Job description

Royal Ocean Marine is seeking an Executive Housekeeper to manage the resort's housekeeping and laundry operations in Singapore. The role focuses on maintaining exceptional cleanliness, safety, and guest comfort while optimizing costs.

You will lead the housekeeping team, develop training programs, and coordinate with other departments to meet service standards. Proficiency in Opera and MS Office, plus English fluency, are essential.