Hotel Front Desk Concierge - Guest Experience & Upsell

Rb Capital Farrer Hotel; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Holiday Inn in Singapore seeks a Front Desk Associate to manage reception, check-in/out, guest rooming, cashiering and currency exchange. You will engage with guests, handle inquiries and support a smooth arrival and departure process.

The role emphasizes friendly guest interactions, accurate data entry, upselling opportunities, and knowledge of IHG Loyalty programs. Previous front desk experience and English proficiency are expected.

Qualifications

• High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent, with 1 year’s experience in guest / customer service.
• Able to read and write English. Proficient in the use of Microsoft Office and Front Office System.

Responsibilities

• Greets all guests in a friendly and helpful manner and uses guest names when possible.
• Registers and rooms arrivals according to established procedures.
• Performs check-in, check-out and room change procedures and enters data into hotel systems.
• Cashes hotel guest’s personal and traveler’s checks and assists with currency exchange.
• Attends to guest requests for safety deposit box services.
• Responds to guest inquiries and complaints, escalating when needed.
• Familiar with IHG promotions and loyalty programs and potential upsell opportunities.

Skills

Communication skills

English literacy

Microsoft Office

Front Office System

Education

High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

Tools

Front Office System

Microsoft Office

Job description

Holiday Inn in Singapore seeks a Front Desk Associate to manage reception, check-in/out, guest rooming, cashiering and currency exchange. You will engage with guests, handle inquiries and support a smooth arrival and departure process.

The role emphasizes friendly guest interactions, accurate data entry, upselling opportunities, and knowledge of IHG Loyalty programs. Previous front desk experience and English proficiency are expected.