Hospitality Ops Trainee: Lead, Serve, Delight Guests

GOODWILL ENTERTAINMENT HOLDING LIMITED; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

GOODWILL ENTERTAINMENT HOLDING LIMITED in Singapore is seeking a capable supervisor for our entertainment outlet. You will oversee daily operations, ensure smooth service, and manage reservations and guest flow.

The role requires leadership, strong communication, and the ability to multitask in a fast-paced setting; basic computer skills with POS and scheduling software are expected.

Qualifications

• Proven experience in a supervisory or management role in entertainment or hospitality.
• Strong leadership and team motivation skills.
• Excellent communication skills for interacting with customers, staff, and management.
• Ability to multitask in a fast-paced environment.
• Basic computer skills, including POS systems and scheduling software.

Responsibilities

• Manage day-to-day outlet operations and ensure efficient service.
• Provide a positive customer experience with fair, friendly service.
• Handle phone calls for reservations and enquiries.
• Greet and direct guests to designated room.
• Record orders and input into the POS system.
• Maintain a safe and clean environment.

Skills

Leadership

Customer service

Communication

Multitasking

Tools

POS systems

Scheduling software

Job description

Job Description

1.Manage day-to-day operations of an outlet in order to ensure efficient operations

2.Provide a positive customer experience with fair, friendly, and courteous service.

3.Handle phone calls for reservations and enquiries.

4.Greet and direct guest to designated room.

5.Record orders, serve food and beverages.

6.Input orders into point-of-sales system.

7.Provide basic technical support (mic checks, karaoke system checks).

8.Maintain a safe and clean environment.

9.Ability to work unsupervised and produce quality work.

10.Communicate effectively with team members and management.

11.Ensure a neat and tidy appearance.

12.All other ad-hoc duties assigned by superior.

Job Requirements

1.Proven experience in a supervisory or management role in entertainment or hospitality.

2.Strong leadership and team motivation skills.

3.Excellent communication skills for interacting with customers, staff, and management.

4.Ability to multitask in a fast-paced environment.

5.Basic computer skills, including POS systems and scheduling software.