Hospitality Ops Supervisor - Front Office & F&B

paradox clarke quay pte. ltd.; Singapore; Presencial; SGD 52 000 - 70 000; Tempo integral

Resumo da oferta

Paradox Singapore located in Clarke Quay seeks a dedicated Assistant Operations Manager (Front Office) for a full-time on-site role. You will coordinate and supervise operational departments, including Food & Beverage, Front Office and Security, supporting the Senior Operations Manager to ensure guest experiences meet high standards.

Designed for hospitality professionals, this position offers hands-on leadership, opportunities to influence daily service delivery, and a pathway toward future

Responsabilidades

• Handle daily operations across F&B, Front Office, and Security departments to ensure seamless guest experiences and operational efficiency.
• Oversee service delivery, team performance, hygiene standards, and setup for events, meetings, and group functions
• Coordinate closely with Culinary and F&B teams to maintain timely communication, outlet readiness, inventory control, and presentation standards.
• Manage check-in/check-out, Service Centre operations, VIP arrivals, and personalized requests, ensuring accuracy and hospitality excellence.
• Monitor lobby presentation, team grooming, and coordinate concierge functions such as transportation, tours, and special arrangements.
• Address and resolve guest complaints or special request promptly, escalating when necessary.
• Supervise security shift activities, ensuring all patrol, surveillance, and emergency procedures are followed in line with safety protocols.
• Ensure security teams are briefed on VIPs, special events, and high-risk zones; participate in drills and support incident response.
• Review and act on incident reports, collaborate with relevant teams during emergencies, and assist with enforcing safety and evacuation procedures.
• Prepare and maintain accurate operational reports and logs for management review.
• Ensure full compliance with Standard Operating Procedures (SOPs), brand guidelines, and health & safety regulations.
• Identify service gaps and recommend workflow improvements, supporting the implementation of new initiatives to enhance efficiency and guest satisfaction.
• Contribute to the training and onboarding of new employees through effective On-the-Job Training (OJT) and continuous support.
• Perform other duties as assigned by management.

Descrição da oferta de emprego

Paradox Singapore located in Clarke Quay seeks a dedicated Assistant Operations Manager (Front Office) for a full-time on-site role. You will coordinate and supervise operational departments, including Food & Beverage, Front Office and Security, supporting the Senior Operations Manager to ensure guest experiences meet high standards.

Designed for hospitality professionals, this position offers hands-on leadership, opportunities to influence daily service delivery, and a pathway toward future