Hospitality Operations Leader

COMPASS GROUP (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Compass Group (Singapore) Pte. Ltd. is seeking a Senior Operations Manager to drive hospitality excellence across client accounts. You will lead operations, shape service delivery, and translate business objectives into daily activities that enhance guest experiences.

The role requires strong leadership, strategic thinking, and collaboration across functions to manage priorities, ensure safety and quality, and optimize financial performance while upholding Compass standards.

Qualifications

• Bachelor's degree in Hospitality or related field.
• Minimum 5 years of experience in operations/restaurant/service.
• Experience leading hospitality teams and delivering guest-focused service.

Responsibilities

• Lead operations for client accounts ensuring consistent service delivery and excellence.
• Develop and implement operational plans aligned with business objectives and client expectations.
• Build and maintain relationships with the client as the point of contact for operational matters.
• Monitor KPIs and guest satisfaction, driving continuous improvement.
• Lead and develop the operations team, providing coaching and performance support.
• Ensure high standards of food quality, service delivery and guest experience.
• Promote food safety, workplace safety, compliance and risk management.

Skills

Leadership

Communication

Hospitality

Operations

Education

Bachelor's Degree

Job description

Compass Group (Singapore) Pte. Ltd. is seeking a Senior Operations Manager to drive hospitality excellence across client accounts. You will lead operations, shape service delivery, and translate business objectives into daily activities that enhance guest experiences.

The role requires strong leadership, strategic thinking, and collaboration across functions to manage priorities, ensure safety and quality, and optimize financial performance while upholding Compass standards.