Hospitality Operations Lead: F&B, Front Office & Security

Paradox Singapore; Singapore; In loco; SGD 38.000 - 60.000; Tempo pieno

Descrizione del lavoro

Paradox Singapore in Clarke Quay seeks an Operations Executive to coordinate and supervise multiple departments, ensuring smooth daily hotel functions and high service standards. The role combines hands-on involvement with leadership and a keen eye for detail to uphold the guest experience.

You will support the Senior Operations Manager, assist with training, incident handling, and reporting, and help implement new initiatives to improve efficiency.

Mansioni

• Handle daily operations across Food & Beverage (F&B), Front Office, and Security departments to ensure seamless guest experiences and operational efficiency.
• Oversee service delivery, team performance, hygiene standards, and setup for events, meetings, and group functions
• Coordinate closely with Culinary and F&B teams to maintain timely communication, outlet readiness, inventory control, and presentation standards.
• Manage check-in/check-out, Service Centre operations, VIP arrivals, and personalized requests, ensuring accuracy and hospitality excellence.
• Monitor lobby presentation, team grooming, and coordinate concierge functions such as transportation, tours, and special arrangements.
• Address and resolve guest complaints or special request promptly, escalating when necessary.
• Supervise security shift activities, ensuring all patrol, surveillance, and emergency procedures are followed in line with safety protocols.
• Ensure security teams are briefed on VIPs, special events, and high-risk zones; participate in drills and support incident response.
• Review and act on incident reports, collaborate with relevant teams during emergencies, and assist with enforcing safety and evacuation procedures.
• Prepare and maintain accurate operational reports and logs for management review.
• Ensure full compliance with Standard Operating Procedures (SOPs), brand guidelines, and health & safety regulations.
• Identify service gaps and recommend workflow improvements, supporting the implementation of new initiatives to enhance efficiency and guest satisfaction
• Contribute to the training and onboarding of new employees through effective On-the-Job Training (OJT) and continuous support.
• Perform other duties as assigned by management.

Descrizione del lavoro

Paradox Singapore in Clarke Quay seeks an Operations Executive to coordinate and supervise multiple departments, ensuring smooth daily hotel functions and high service standards. The role combines hands-on involvement with leadership and a keen eye for detail to uphold the guest experience.

You will support the Senior Operations Manager, assist with training, incident handling, and reporting, and help implement new initiatives to improve efficiency.