Immediate hiring now - Desktop Engineer

ITCAN PTE. LIMITED; Singapore; On-site; SGD 40,000 - 54,000; Full time

Job summary

ITCAN PTE. LIMITED is seeking a Desktop Engineer to provide both onsite and remote desktop support for end users across multiple locations in Singapore. The role includes incident resolution, imaging and deployment, asset management, and adherence to SLAs.

The ideal candidate has 1+ year of desktop support or IT helpdesk experience, with hands-on Windows 10/11 and Office 365 skills, and a Diploma or Diploma-equivalent qualification in IT or Computer Engineering.

Qualifications

• Minimum ITE or Diploma qualification in Information Technology, Computer Engineering, or related discipline.
• Minimum 1 year of experience indesktopsupport or IT helpdesk environment.
• Minimum 1 year of hands-on experience supporting: Windows 10/11, Microsoft Office 365

Responsibilities

• Provide onsite and remotedesktopsupport services to end users
• Receive, prioritize, troubleshoot, document, and resolve end-user incidents and service requests within agreed SLA timelines
• Escalate unresolved incidents to appropriate resolver groups or third-party vendors where necessary
• Performdesktop/laptop imaging and re-imaging activities
• Support device deployment, replacement, and technology refresh exercises
• Conduct asset inventory verification and asset management activities
• Update and maintain accurate incident and service request records within the ticketing system
• Create, update, and maintain work instructions, operational procedures, and technical documentation
• Ensure compliance with IT policies, security standards, and operational procedures
• Provide support for Microsoft Windows and Microsoft Office 365 related issues
• Support users across different customer sites and locations as required
• Participate in operational standby, shift rotations, and extended support coverage when required

Skills

Desktop support

IT helpdesk

Windows 10/11

Education

ITE or Diploma in Information Technology/Computer Engineering

Tools

Microsoft Office 365

Job description

Job Description for Desktop Engineer

Primary Purpose

TheDesktopSupportEngineerserves as the first point of contact for end users requiring IT assistance. The role is responsible for providing timely and effectivedesktopsupport services, resolving hardware/software issues, and ensuring compliance with IT operational standards and service level agreements (SLAs).

Theengineerwill support daily IT operations across multiple locations and participate in rotational shift coverage to support business operational requirements.

Key Responsibilities

• Provide onsite and remotedesktopsupport services to end users
• Receive, prioritize, troubleshoot, document, and resolve end-user incidents and service requests within agreed SLA timelines
• Escalate unresolved incidents to appropriate resolver groups or third-party vendors where necessary
• Performdesktop/laptop imaging and re-imaging activities
• Support device deployment, replacement, and technology refresh exercises
• Conduct asset inventory verification and asset management activities
• Update and maintain accurate incident and service request records within the ticketing system
• Create, update, and maintain work instructions, operational procedures, and technical documentation
• Ensure compliance with IT policies, security standards, and operational procedures
• Provide support for Microsoft Windows and Microsoft Office 365 related issues
• Support users across different customer sites and locations as required
• Participate in operational standby, shift rotations, and extended support coverage when required

Requirements

Education & Experience

• Minimum ITE or Diploma qualification in Information Technology, ComputerEngineering, or related discipline
• Minimum 1 year of experience indesktopsupport or IT helpdesk environment
• Minimum 1 year of hands-on experience supporting:
• Microsoft Windows 10/11
• Microsoft Office 365