#Hiring- IT support / Desktop Engineer

ITCAN PTE. LIMITED; Singapore; On-site; SGD 39,000 - 61,000; Full time

Job summary

ITCAN PTE. LIMITED in Singapore is seeking an IT support professional to diagnose and resolve hardware or software issues on-site. You will consult with users by phone, in person, or via chat to troubleshoot and understand their needs.

The role includes implementing system reconfigurations, recommending patches or upgrades, and documenting procedures. The ideal candidate will perform on-site installations, back up data, upgrade systems when needed, and ensure proper use of technical systems.

Responsibilities

• Diagnose and resolve hardware or software issues.
• Advise users by phone, in person, or chat to troubleshoot.
• Identify and implement needed system reconfigurations.
• Recommend patches, upgrades or enhancements.
• Document support procedures and update records.
• Respond promptly to queries and explain installation and use of technical systems.
• Perform on-site installations, back up data, upgrade systems and install software/hardware.

Skills

Troubleshooting

Customer support

On-site installation

Technical communication

Job description

Job Description & Requirements

• Diagnosing and resolving technical issues with hardware or software systems
• Consulting with users over the phone, in person or via online chat to understand and troubleshoot technical issues
• Identifying when system reconfiguration is needed and implementing it
• Assessing user needs and recommending technical solutions such as patches, upgrades or enhancements
• Documenting technical support procedures and maintaining customer records
• Responding promptly to queries and providing information on the proper installation, maintenance and use of technical systems
• Performing complete on-site installations, including backing up client data, upgrading systems when needed, and installing new software or hardware.