Desktop Support Engineer

Tech People 247; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

Tech People 247 is seeking a reliable Desktop Support Specialist (Level 1) to deliver on-demand, onsite IT support for end-users in Singapore. You will handle hardware, software, and basic network issues with a focus on quick resolution and minimal downtime.

Responsibilities include on-site troubleshooting, OS and software support, network connectivity checks, and documenting steps and resolutions in tickets. Collaboration with senior engineers may be required.

Qualifications

• Hands-on IT support experience in helpdesk or field desktop support.
• CompTIA A+ or equivalent certifications preferred.
• Solid PC hardware knowledge and Windows 10/11.
• Familiarity with remote support tools and ticketing systems.
• Basic TCP/IP, DNS, DHCP and local network concepts.
• Strong verbal communication and reliability.

Responsibilities

• Onsite troubleshooting of hardware and peripherals.
• OS and software support including Windows setups and updates.
• Troubleshoot local network connectivity.
• Document steps and resolutions in ticket updates.
• Assist with asset tagging and setup of new workstation equipment.

Skills

IT support

Helpdesk

Desktop support

Windows 10/11

Strong communication

Tools

ServiceNow

Zendesk

Jira

Microsoft 365

Job description

We are seeking a reliable, customer-focused Desktop Support Specialist (Level 1) to provide on-demand, task-based onsite technical support. In this role, you will respond to local dispatch requests to troubleshoot hardware, software, and basic network issues for end-users, ensuring quick resolution and minimal downtime.

Key Responsibilities

• Onsite Troubleshooting: Perform basic hardware diagnostics, component replacements (RAM, storage drives, peripherals), and cable management for workstations, laptops, and printers.
• OS & Software Support: Assist with Windows operating system setups, basic software installations, updates, patch deployment, and password resets.
• Network & Connectivity: Troubleshoot physical network connectivity issues, check patch cables, run basic ping tests, and verify local network/Wi‑Fi access.
• Dispatch Execution: Accept, attend, and complete assigned task-based site visits efficiently, documenting all technical steps and resolution details in ticket updates.
• Asset & Cable Management: Assist with setting up new workstation equipment, unboxing, cabling, and basic asset tagging as instructed by senior engineers or client dispatch leads.

Qualifications & Requirements

• Experience: Hands‑on experience in IT support, IT helpdesk, or field desktop support.
• Certifications (Preferred): CompTIA A+ or equivalent foundational hardware/networking certification.
• Technical Skills:
• Solid understanding of PC hardware components and Windows 10/11 operating systems.
• Familiarity with remote support tools, Microsoft 365, and ticketing systems (e.g., ServiceNow, Jira, Zendesk).
• Basic knowledge of TCP/IP, DNS, DHCP, and local network setups.
• Soft Skills & Work Ethic:
• Strong problem-solving abilities and clear verbal communication skills.
• Punctual, reliable, and able to work independently when dispatched to client locations.
• Ability to follow step-by-step documentation and instructions provided by Level 2/3 remote support leads.