Higher Ed Programme Operations & Stakeholder Lead

Singapore Institute of Management Group; Singapore; On-site; SGD 45,000 - 75,000; Full time

Job summary

Singapore Institute of Management Group is seeking a Programme Operations and Delivery Support to execute and coordinate programme delivery activities including enrolment processes, system set-up, billing, student pass management, and maintenance of teaching platforms.

You will coordinate with university partners, student leaders, academics, and internal stakeholders to support programme delivery and events.

Qualifications

• Degree holder and 2–3 years of customer-focused work experience.
• Experience with frontline customer and enquiry handling processes.
• Bilingual with strong command of spoken and written English.
• Proficient in Microsoft Office software.

Responsibilities

• Coordinate programme operations and delivery activities including enrolment, system setup, billing, and platform maintenance.
• Coordinate with partners and internal stakeholders to support programme delivery and events.
• Support student, lecturer, and assessment activities across the student lifecycle and assist with feedback and complaints handling.
• Plan, schedule, and coordinate resources and logistics to ensure smooth programme delivery.
• Assist marketing and recruitment activities and prepare programme data, reports and statistics.
• Contribute to programme reviews and digitisation initiatives, including testing of new systems.

Skills

Customer service

Call centre operations

Education

Bachelor degree

Tools

Microsoft Office

Job description

Singapore Institute of Management Group is seeking a Programme Operations and Delivery Support to execute and coordinate programme delivery activities including enrolment processes, system set-up, billing, student pass management, and maintenance of teaching platforms.

You will coordinate with university partners, student leaders, academics, and internal stakeholders to support programme delivery and events.