Helpdesk Engineer — Shift-Driven Escalations Specialist

RecruitFirst Pte Ltd; Singapore; On-site; SGD 39,060 - 42,408; Full time

Job summary

A tech staffing agency in Singapore is seeking an IT Helpdesk Engineer to provide technical support and monitor network devices. The role requires a Diploma or High Nitec in Computer Engineering or IT, with at least 3 years of experience. Responsibilities include troubleshooting customer incidents, managing alerts, and ensuring timely communication with teams. The position requires willingness to work rotating shifts and offers a salary up to $3800, including a shift allowance.

Qualifications

• At least 3 years of relevant experiences in an NOC and Helpdesk support environment.
• Must be willing and able to work on rotating shifts (day/night).

Responsibilities

• Be the point of contact for technical matters escalated by customers.
• Handle incoming faults professionally over telephone and email.
• Monitor network devices and identify issues like availability and hardware health.
• Take ownership of assigned cases and conduct thorough diagnostics.
• Ensure all technical issues are progressed and cleared within agreed SLA.

Skills

Technical support

Customer service

Problem-solving

Education

Diploma/ High Nitec in Computer Engineering, Computer Studies, IT or equivalent

Job description

A tech staffing agency in Singapore is seeking an IT Helpdesk Engineer to provide technical support and monitor network devices. The role requires a Diploma or High Nitec in Computer Engineering or IT, with at least 3 years of experience. Responsibilities include troubleshooting customer incidents, managing alerts, and ensuring timely communication with teams. The position requires willingness to work rotating shifts and offers a salary up to $3800, including a shift allowance.