it helpdesk engineer up to $3800

RecruitFirst Pte Ltd; Singapore; On-site; SGD 39,060 - 42,408; Full time

Job summary

A tech staffing agency in Singapore is seeking an IT Helpdesk Engineer to provide technical support and monitor network devices. The role requires a Diploma or High Nitec in Computer Engineering or IT, with at least 3 years of experience. Responsibilities include troubleshooting customer incidents, managing alerts, and ensuring timely communication with teams. The position requires willingness to work rotating shifts and offers a salary up to $3800, including a shift allowance.

Qualifications

• At least 3 years of relevant experiences in an NOC and Helpdesk support environment.
• Must be willing and able to work on rotating shifts (day/night).

Responsibilities

• Be the point of contact for technical matters escalated by customers.
• Handle incoming faults professionally over telephone and email.
• Monitor network devices and identify issues like availability and hardware health.
• Take ownership of assigned cases and conduct thorough diagnostics.
• Ensure all technical issues are progressed and cleared within agreed SLA.

Skills

Technical support

Customer service

Problem-solving

Education

Diploma/ High Nitec in Computer Engineering, Computer Studies, IT or equivalent

Job description

What requirements you'll need to be eligible

Requirements:

• Diploma/ High Nitec in Computer Engineering, Computer Studies, IT or equivalent.
• At least 3 years of relevant experiences in an NOC and Helpdesk support environment.
• Must be willing and able to work on rotating shifts (day/night).

Interested applicants may send your resume to [e-mail] or contact me via Whatsapp [phone]

What you'll be doing on the job

IT Helpdesk Engineer Up to $3800

Location: Ubi
Salary: Up to $3500 (Basic) + $300 (Shift Allowance)
Working hours: Shift basis , work 3 days rest 4 days etc
Duration: Perm

Description:

• Be the point of contact for technical matters escalated by the customers, internal and external stakeholders.
• Handle incoming faults in a professional and courteous manner over the telephone and via email.
• Monitor network devices and identify issues such as Availability, Hardware health, Latency and Over‑utilization issues.
• Be decisive in managing incoming proactive alerts and take on the lead to isolate and escalate the issue depending on the findings.
• Take ownership of the assigned cases, may it be an Incident or Service Request and conduct full and thorough diagnostics and escalate to the appropriate team if required.
• Ensure all technical issues are progressed and cleared within agreed SLA, including the need to elevate to other internal and external teams where appropriate.
• Troubleshoot and resolve customer incidents and provide customer status updates in a professional and timely manner.
• Identify and escalate repeated/chronic issues or service risks to service management teams.
• Ensure effective communication within the team, internal stakeholders and other third‑party vendors.
• Be ready to take on any additional scope of work assigned by the MSOC management.