Healthcare Operations Lead: Service Delivery & Improvement

NHG Health; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

NHG Health in Singapore seeks a Manager, SOC Services (First Visit Resource Team) to lead operational workflows, manage stakeholders across NHG, and ensure efficient service delivery in a fast-paced healthcare environment.

You will drive process improvements, supervise a sizeable team, and leverage data analytics and EPIC systems to enhance scheduling, reporting, and overall patient care across the organization.

Qualifications

• 5+ years of relevant working experience in operations, service management, or a related field.
• Healthcare experience is advantageous but not mandatory.
• Proven experience in managing and leading a sizeable team (minimum 10 members).
• Proficient in data analysis and reporting tools such as Microsoft Excel, Power BI, Tableau, or equivalent platforms.

Responsibilities

• Stakeholder management across NHG ecosystem and departments.
• Lead teams, rostering, performance management, staff development, and fostering a positive work environment.
• Design, map, and maintain standard operating procedures and streamlined workflows.
• Interpret operational data, identify trends, and translate insights into actionable improvements.
• Utilise EPIC systems for appointment scheduling workflows, reporting functionalities and system enhancements.

Skills

Stakeholder management

Leadership & people management

Process design & improvement

Data analytics & reporting

Systems & digital proficiency

Tools

Microsoft Excel

Power BI

Tableau

EPIC

Job description

NHG Health in Singapore seeks a Manager, SOC Services (First Visit Resource Team) to lead operational workflows, manage stakeholders across NHG, and ensure efficient service delivery in a fast-paced healthcare environment.

You will drive process improvements, supervise a sizeable team, and leverage data analytics and EPIC systems to enhance scheduling, reporting, and overall patient care across the organization.