Director, Multi-Site Healthcare Operations

Recruit Express Pte Ltd; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

Recruit Express Pte Ltd is seeking a senior Healthcare Operations Leader to oversee clinic operations across multiple primary care sites in Singapore. You will drive day-to-day operational excellence, patient experience, workforce leadership and service transformation while operationalising new or redeveloped facilities.

You will lead sizeable frontline and operations teams, champion digital adoption, and collaborate with internal stakeholders to execute strategic initiatives per evolving

Qualifications

• 8–10 years of relevant operations experience.
• Healthcare, hospital or clinic operations experience would be advantageous.
• Strong strategic planning, project management and change management capabilities.
• Experience driving service improvement, workflow redesign or operational transformation initiatives.
• Excellent stakeholder management, communication and interpersonal skills.
• Strong people leadership with ability to engage employees across levels and functions.

Responsibilities

• Lead and oversee clinic operations across multiple healthcare sites, ensuring efficient, safe and consistent service delivery.
• Manage and mentor Operations Managers, Executives and frontline patient service teams.
• Provide oversight of patient flow, service standards, operational performance, staff deployment and patient feedback management.
• Review and improve clinic workflows, policies and work instructions to enhance efficiency and patient experience.
• Drive service transformation, digital adoption and data-driven improvement initiatives.
• Partner internal stakeholders, healthcare teams, community partners and external parties to implement operational initiatives.
• Lead workforce transformation efforts, including capability development, staff engagement, retention and succession planning.
• Develop strategies to strengthen staff competencies and prepare operations teams for evolving healthcare needs.

Skills

Leadership

Change management

Process improvement

Project management

Stakeholder management

Analytical skills

People leadership

Healthcare operations

Job description

Recruit Express Pte Ltd is seeking a senior Healthcare Operations Leader to oversee clinic operations across multiple primary care sites in Singapore. You will drive day-to-day operational excellence, patient experience, workforce leadership and service transformation while operationalising new or redeveloped facilities.

You will lead sizeable frontline and operations teams, champion digital adoption, and collaborate with internal stakeholders to execute strategic initiatives per evolving