Client Experience & Service Operations Specialist

DKSH Management Ltd.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

DKSH Management Ltd. in Singapore is seeking a Service Administrator to drive high-quality customer engagements across the client journey, ensuring timely issue resolution and continuous service improvement.

You will track fulfillment timelines, coordinate with internal teams, manage orders and invoices, and maintain accurate service records while identifying opportunities for parts sales and contract renewals.

Qualifications

• Diploma in Business, Marketing, Communications or related field.
• Minimum 3 years of customer service, service operations or related experience.
• Strong knowledge of Customer Experience (CX) principles and practices.

Responsibilities

• Support end-to-end customer journey by tracking fulfilment timelines and updates on orders.
• Deliver timely, personalized customer service across all interactions and handle inquiries professionally.
• Escalate complex issues to ensure effective resolution within company policies.
• Build and maintain strong customer relationships to support retention and loyalty.
• Coordinate with internal teams on order processing and service transactions for seamless delivery.
• Ensure accurate order acknowledgement, ETAs, and invoicing including proforma and tax docs.
• Maintain accurate customer and service records and identify upsell opportunities such as parts and contract renewals.
• Update team lead on inventory levels to ensure stock availability and continuity.
• Coordinate installation, PM, and calibration activities with service team.

Skills

Customer service

CRM systems

SAP

Data analytics

Process improvement

Education

Diploma in Business

Tools

CRM system

SAP ERP

Job description

DKSH Management Ltd. in Singapore is seeking a Service Administrator to drive high-quality customer engagements across the client journey, ensuring timely issue resolution and continuous service improvement.

You will track fulfillment timelines, coordinate with internal teams, manage orders and invoices, and maintain accurate service records while identifying opportunities for parts sales and contract renewals.