Healthcare Command Centre Operations Lead

National University Polyclinics; Singapore; Vor Ort; SGD 90.000 - 150.000; Vollzeit

Zusammenfassung

National University Health System is seeking a motivated operations professional to join the NUHS Cluster Command Centre Operations. You will support day-to-day coordination across NUHS cluster operations and help implement Healthcare C3 capabilities, working across institutions to turn information into coordinated action.

The role focuses on monitoring capacity, managing flow, crisis activation readiness, and developing new systems and workflows.

Qualifikationen

• A recognized degree in a relevant discipline.
• 4 to 5 years of healthcare or hospital operations experience.
• Structured thinker who can analyze operational information, manage priorities and maintain discipline.
• Strong communication, facilitation and stakeholder-management skills across multidisciplinary teams.
• Experience with dashboards, operational reporting, systems implementation or UAT is advantageous.
• Willingness to support activation outside normal office hours, during time-sensitive or crisis situations.

Aufgaben

• Monitor cluster-wide operational conditions, capacity, patient flow and resource indicators, and coordinate timely updates and escalation.
• Facilitate meetings and work with institutional operations teams to resolve flow, surge and contingency issues.
• Lead operations of the cluster command centre, provide routine operational reporting, track metrics and support crisis activation requirements.
• Support workstreams for Healthcare C3 onboarding, including stakeholder workshops, project schedules, user acceptance testing, change management and go-live readiness.
• Improve and standardize patient transfer workflows, dashboards, situation reports and operational processes.
• Contribute to the NUHS Command Centre operating model, including enabling systems, analytics, automation and infrastructure.
• Build effective relationships with clinical, operational, technology, emergency planning and external partners.

Kenntnisse

Healthcare operations

Communication

Facilitation

Stakeholder management

Project management

Ausbildung

Recognized degree

Tools

Dashboards

Operational reporting

Systems implementation

Workflow tools

Jobbeschreibung

National University Health System is seeking a motivated operations professional to join the NUHS Cluster Command Centre Operations. You will support day-to-day coordination across NUHS cluster operations and help implement Healthcare C3 capabilities, working across institutions to turn information into coordinated action.

The role focuses on monitoring capacity, managing flow, crisis activation readiness, and developing new systems and workflows.