AM / SAM , Group Care Plan Ops

National University Health System; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

National University Health System is seeking a Senior Assistant Manager / Assistant Manager to join the NUHS Cluster Command Centre Operations. You will help coordinate day-to-day cluster operations, implement Healthcare C3 capabilities, and support development of next-generation command centre systems across hospitals.

The role requires 4–5 years in healthcare or hospital operations, strong analytical and communication skills, experience with dashboards and reporting, and the ability to work

Qualifications

• Degree in a relevant discipline.
• 4–5 years of healthcare or hospital operations experience.
• Analytical thinker with ability to manage priorities and follow through.
• Strong communication and stakeholder management across multidisciplinary teams.
• Experience with dashboards and operational reporting is advantageous.

Responsibilities

• Monitor cluster-wide operational conditions, capacity and resources.
• Coordinate updates, escalation, and crisis activation.
• Lead cluster command centre operations and provide routine reporting.
• Support Healthcare C3 onboarding and go-live readiness.
• Improve patient transfer workflows and dashboards.
• Develop future NUHS Command Centre operating model and enabling systems.
• Collaborate with clinical, operational, technology, and external partners.

Skills

Operational coordination

Stakeholder management

Data-driven decision making

Communication skills

Crisis management

Education

Bachelor's degree in a relevant discipline

Tools

Dashboards

Operational reporting tools

Workflow improvements

Job description

Senior Assistant Manager / Assistant Manager

Overview

We are looking for a motivated operations professional to join the NUHS Cluster Command Centre Operations.You will support the day-to-day coordination of NUHS cluster operations while helping to implement Healthcare C3 capabilities across the public hospitals and contribute to the development of the next generation command centre systems. Working across institutions and functions, you will turn operational information into coordinated action, strengthen patientflowand surge readiness, and support the implementation of new systems,workflowsand commandcentrecapabilities.

Job Responsibilities

You will be responsible for the following:

• Monitor cluster-wide operational conditions, capacity, patientflowand key resource indicators, and coordinatetimelyupdates and escalation.
• Facilitate meetings and work with institutional operations teams to resolve flow,surgeand contingency issues.
• Lead operations of the cluster commandcentre, provide routine operational reporting, track operational metrics and support crisis activation requirements.
• Support workstreams for Healthcare C3 onboarding, including stakeholder workshops, project schedules, user acceptance testing, change management and go-live readiness.
• Improve andstandardizepatient transfer workflows, dashboards, situationreportsand operational processes.
• Contribute to the future NUHS Command Centre operating model, including enabling systems, analytics,automationand infrastructure.
• Build effective working relationships with clinical, operational, technology, emergencyplanningand external partners.

Requirements

• Arecognizeddegree inrelevantdiscipline.
• Minimum 4 to 5 years of relevant experience in healthcare or hospital operations, commandcentreoperations, patient flow, emergency preparedness, projectmanagementor service transformation.
• A structured thinker who cananalyzeoperational information, manage competingprioritiesandmaintaindisciplined follow-through.
• Strong communication,facilitationand stakeholder-management skills across multidisciplinary teams.
• Experience with dashboards, operational reporting, systems implementation, workflowimprovementor user acceptance testing isadvantageous.
• An adaptable and collaborative team player who can remain composed during time-sensitive or crisis situations.
• Ability to support operational activation outside routine office hours, whererequired.