AM / SAM , Group Care Plan Ops

NUHS; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

National University Health System is seeking a motivated operations professional to join the NUHS Cluster Command Centre Operations. You will support day-to-day coordination across NUHS cluster operations and help implement Healthcare C3 capabilities, working across institutions to turn information into coordinated action.

The role focuses on monitoring capacity, managing flow, crisis activation readiness, and developing new systems and workflows.

Qualifications

• A recognized degree in a relevant discipline.
• 4 to 5 years of healthcare or hospital operations experience.
• Structured thinker who can analyze operational information, manage priorities and maintain discipline.
• Strong communication, facilitation and stakeholder-management skills across multidisciplinary teams.
• Experience with dashboards, operational reporting, systems implementation or UAT is advantageous.
• Willingness to support activation outside normal office hours, during time-sensitive or crisis situations.

Responsibilities

• Monitor cluster-wide operational conditions, capacity, patient flow and resource indicators, and coordinate timely updates and escalation.
• Facilitate meetings and work with institutional operations teams to resolve flow, surge and contingency issues.
• Lead operations of the cluster command centre, provide routine operational reporting, track metrics and support crisis activation requirements.
• Support workstreams for Healthcare C3 onboarding, including stakeholder workshops, project schedules, user acceptance testing, change management and go-live readiness.
• Improve and standardize patient transfer workflows, dashboards, situation reports and operational processes.
• Contribute to the NUHS Command Centre operating model, including enabling systems, analytics, automation and infrastructure.
• Build effective relationships with clinical, operational, technology, emergency planning and external partners.

Skills

Healthcare operations

Communication

Facilitation

Stakeholder management

Project management

Education

Recognized degree

Tools

Dashboards

Operational reporting

Systems implementation

Workflow tools

Job description

Select how often (in days) to receive an alert: Create Alert

Institution: National University Health System

Overview

We are looking for a motivated operations professional to join the NUHS Cluster Command Centre Operations.You will support the day-to-day coordination of NUHS cluster operations while helping to implement Healthcare C3 capabilities across the public hospitals and contribute to the development of the next generation command centre systems. Working across institutions and functions, you will turn operational information into coordinated action, strengthen patientflowand surge readiness, and support the implementation of new systems,workflowsand commandcentrecapabilities.

Job Responsibilities

You will be responsible for the following:

Monitor cluster-wide operational conditions, capacity, patientflowand key resource indicators, and coordinatetimelyupdates and escalation.

Facilitate meetings and work with institutional operations teams to resolve flow,surgeand contingency issues.

Lead operations of the cluster commandcentre, provide routine operational reporting, track operational metrics and support crisis activation requirements.

Support workstreams for Healthcare C3 onboarding, including stakeholder workshops, project schedules, user acceptance testing, change management and go-live readiness.

Improve andstandardizepatient transfer workflows, dashboards, situationreportsand operational processes.

Contribute to the future NUHS Command Centre operating model, including enabling systems, analytics,automationand infrastructure.

Build effective working relationships with clinical, operational, technology, emergencyplanningand external partners.

Requirements

Arecognizeddegree inrelevantdiscipline.

Minimum 4 to 5 years of relevant experience in healthcare or hospital operations, commandcentreoperations, patient flow, emergency preparedness, projectmanagementor service transformation.

A structured thinker who cananalyzeoperational information, manage competingprioritiesandmaintaindisciplined follow-through.

Strong communication,facilitationand stakeholder-management skills across multidisciplinary teams.

Experience with dashboards, operational reporting, systems implementation, workflowimprovementor user acceptance testing isadvantageous.

An adaptable and collaborative team player who can remain composed during time-sensitive or crisis situations.

Ability to support operational activation outside routine office hours, whererequired.