Health Claims Business Analyst Lead

Income; Singapore; On-site; SGD 110,000 - 170,000; Full time

Job summary

Income is seeking a Business Analyst Assistant Manager to drive Health Claims initiatives, partner with Operations, Product and Technology, and lead transformation programmes. The role emphasizes domain expertise, stakeholder leadership, and end-to-end delivery with a focus on improving customer service and operational stability.

Responsibilities include requirements gathering, impact analysis, testing coordination, training, and continuous improvement across claims processes and systems.

Qualifications

• Extensive business analysis experience in health claims operations and systems.
• Proven ability to lead cross-functional initiatives and manage stakeholder expectations.
• Experience in testing, change adoption, and operational environments.

Responsibilities

• Own Health Claims domain processes, systems and workflows as SME.
• Lead and delivery of claims transformation initiatives from requirements to implementation.
• Oversee testing, readiness, training and post-implementation support.
• Drive governance, quality control and continuous improvement across the domain.

Skills

Domain expertise

Leadership

Analytical thinking

Testing & QA

Delivery management

Stakeholder engagement

Risk management

Communication skills

Health Claims knowledge

Production support

Education

Bachelor's degree in IT or BIS

Job description

Income is seeking a Business Analyst Assistant Manager to drive Health Claims initiatives, partner with Operations, Product and Technology, and lead transformation programmes. The role emphasizes domain expertise, stakeholder leadership, and end-to-end delivery with a focus on improving customer service and operational stability.

Responsibilities include requirements gathering, impact analysis, testing coordination, training, and continuous improvement across claims processes and systems.